Sales Coordinator

fourseasons; Dubai; On-site; AED 90,000 - 150,000; Full time

Benefits offered by this job

Tax-free salary

Service charge

End of service gratuity

Complimentary full board living staff"

Medical and life insurance

Paid annual leave

Paid home leave tickets

Learning & Development programs

Career opportunities and international

Free transportation to and from work

Gym and swimming pool

Job summary

Four Seasons Dubai is seeking a Sales Coordinator to support the Director of Sales and Sales Managers with a wide range of administrative tasks in a luxury hotel environment. You will handle client inquiries, process reservations, and maintain key sales systems to ensure seamless operations.

The role requires excellent communication, strong organizational skills, and the ability to multitask under pressure.

Qualifications

• Clear and professional communication in a fast-paced hospitality office
• Strong organization and attention to detail for administrative tasks
• Customer service orientation with a proactive approach
• Ability to multitask and manage multiple projects simultaneously
• Experience with CRM systems or hotel sales databases
• Familiarity with Opera and Golden Sales Catering / Delphi is a plus

Responsibilities

• Support Director of Sales and Sales Managers with administrative tasks
• Handle incoming client and hotel requests; act as primary contact when managers are unavailable
• Answer calls and respond to inquiries in line with Four Seasons standards
• Correspond with clients via email and phone about reservations and requests
• Prepare written correspondence, letters, contracts and reports using MS Word and Excel
• Maintain Golden Sales & Catering accounts and update bookings and traces
• Run weekly/monthly sales and forecast reports in a timely manner
• Ensure accurate account input and correct bookings in Salesforce
• Complete month-end documents and tracking spreadsheets
• Adhere to corporate standards and collaborate with the team and Planning Committee
• Field inquiries and distribute tasks to appropriate recipients
• Oversee projects related to sales initiatives and campaigns
• Take on additional tasks as assigned by hotel management

Skills

Communication

Organizational skills

Customer service

Multitasking

CRM familiarity

Opera knowledge

Tools

MS Word

MS Excel

Outlook

Golden Sales & Catering

Delphi

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.

What you will do

• The Sales Coordinator will support Director of Sales and Sales Managers in the office by providing assistance in all administrative tasks.

• Handle incoming requests from clients and hotels, act as primary client contact when Sales Managers are out of the office

• Receive and respond to incoming telephone calls in accordance with Four Seasons Standards.

• Correspond via email and telephone with clients regarding inquiries, reservations and hotel requests.

• Prepare accurate written correspondence including letters, contracts, reports, and e-mails using MS Word, MS Excel, Golden Sales & Catering and Outlook.

• Maintain Golden Sales & Catering accounts, including traces, creating and updating bookings, and systems maintenance.

• Complete all weekly/monthly reports (including, but not limited to; Forecast, Sales Reports, function room occupancy and availability reports, Accounts lists, etc) on a timely basis.

• Assume responsibility to enforce corporate standards, monitor all activity in Salesforce such as: consistent account input, correct booking information, correct use of the system

• Run all month end reports associated with Corporate Month End and complete the month end tracking spreadsheets.

• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and Planning Committee.

• Fielding incoming inquiries and distributing to proper recipient.

• Managing projects related to sales initiatives such as holiday gifts

• The ability to perform other tasks or projects as assigned by hotel management.

What you bring

• Excellent communication and organizational skills.

• Can work efficiently and effectively in a fast paced demanding environment.

• Works well under pressure, multitasking, and team player

• Proactive, organized and customer service-oriented

• Take prompt action to begin and accomplish assignments

• Work cooperatively with managers and co-workers

• Remain calm and professional while working under pressure and handle multiple projects/deadlines

• Proficient computer skills (including intermediate to advanced proficiency with MS Word, Excel, PowerPoint, Internet Research, and ideally experience with CRM or other database) necessary to complete sales and marketing support tasks

• Preferably knowledge of Opera and Golden Sales Catering / Delphi

• Communicate effectively with clients and all levels of management

• Manage and prioritize work with minimal supervision

What we offer

• Work Authorization.

• Competitive tax-free salary, service charge, tips.

• End of service gratuity.

• Complimentary full board living accommodation in a high quality staff housing.

• Vibrant fitness facilities including gym and swimming pool.

• Free transportation to and from work.

• Medical and life insurance.

• Paid annual leave.

• Paid home leave tickets.

• Social and sporting events.

• Learning & Development Programs.

• Career opportunities and international transfer.

• And more...

Schedule & Hours

• 6 days per week over 48 working hours.