Restaurant Reservation Agent

fourseasons; Dubai; On-site; AED 89,000 - 156,000; Full time

Benefits offered by this job

Tax-free salary

Accommodation with meals

Transportation to work

Medical & life insurance

Annual leave & end-of-service

Fitness & recreation

Career development

Global career growth

Job summary

The Four Seasons Hotel DIFC in Dubai is seeking a guest-focused hospitality professional to manage restaurant reservations, calls, emails, and guest inquiries with poise and professionalism. You will help ensure reservation accuracy, coordinate VIP arrivals, and build relationships with guests to identify new business opportunities.

You bring a high school diploma or equivalent, strong communication and multitasking abilities, and prior experience in a luxury hotel or hospitality setting.

Qualifications

• Strong communication and guest service skills.
• Experience in luxury hotel, restaurant, or hospitality setting preferred.
• Excellent organizational skills with attention to detail.

Responsibilities

• Manage restaurant reservations, calls, emails, and guest inquiries professionally.
• Ensure reservation accuracy and oversee daily booking activities, including VIP arrivals.
• Build relationships with guests and identify new business opportunities.
• Support outlet revenue growth through sales initiatives and guest engagement.
• Monitor guest satisfaction, service quality, and assist with complaint resolution.
• Collaborate with operational teams and provide on-the-floor support during peak periods.
• Stay informed on market trends and competitors to support business performance.

Skills

Strong communication

Guest service

Organizational skills

Multitasking

Education

High school diploma or equivalent

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC is a boutique-style sanctuary – ideal for business trips and urban getaways. Stylish and filled with art, this intimate address features just 106 accommodations, including 28 suites. With its iconic location, fresh approach to luxury and legendary personalized service, Four Seasons is sure to exceed the high expectations in the ultra-competitive Dubai market. Successful Four Seasons Candidates will be offered once-in-a-lifetime opportunity rich in personal and professional growth.

What You Will Do

• Manage restaurant reservations, calls, emails, and guest inquiries professionally.
• Ensure reservation accuracy and oversee daily booking activities, including VIP arrivals.
• Build relationships with guests and identify new business opportunities.
• Support outlet revenue growth through sales initiatives and guest engagement.
• Monitor guest satisfaction, service quality, and assist with complaint resolution.
• Collaborate with operational teams and provide on-the-floor support during peak periods.
• Stay informed on market trends and competitors to support business performance.

What You Bring

• High school diploma or equivalent.
• Previous experience in a luxury hotel, restaurant, or hospitality environment.
• Strong communication and guest service skills.
• Excellent organizational skills with attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.

What We Offer

• Competitive tax-free salary, service charge, and tips.
• Complimentary accommodation with full board meals.
• Transportation to and from work.
• Medical and life insurance coverage.
• Annual leave, home leave ticket, and end-of-service benefits.
• Access to fitness, recreational, and social activities.
• Learning, development, and global career growth opportunities.

Schedule & Hours

• 6 days per week over 48 working hours.