Customer Service Coordinator – Harvey Nichols (MOE)

Al Tayer Group; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Harvey Nichols MOE, part of Al Tayer Group, seeks a Customer Service Coordinator to align store facilities, administration, and asset management. The role collaborates with in-store teams and corporate functions to keep operations smooth.

You will monitor facilities logs, review utilities invoices, arrange maintenance, and support events and marketing activities. A graduate with 3–4 years in retail operations will fit, with strong communication and organizational skills.

Qualifications

• Graduate in any discipline.
• 3–4 years experience in a relevant field.
• Exposure to retail operational practices and functionality of retail outlets.
• Computer literate with knowledge of basic accounting procedures.

Responsibilities

• Coordinate with in-store facilities management and corporate team.
• Monitor facilities management logs and follow up for resolution.
• Review utilities invoices and submit for payment; maintain records on costs and consumption.
• Schedule review meetings with store teams to collate feedback on Repair & Maintenance.
• Ensure Police permits are in place for the Store.
• Oversee required store LPOs and payments for store requirements.
• Handle in-store requirements for new fixture quotations; supply cost effective solutions.
• Review storage space in Warehouse and storage of fixtures; review write off requests.
• Meet deadlines set and maintain task list.
• Liaise for marketing events; receive plan and set up requirements for events arrangements.
• Ensure event or promotional set up is completed in required time.
• Monitor store marketing activity; circulate ROI reports.
• Conduct store audits and feedback results to store team.
• Circulate operational POS and Audit reports for store.
• Assist with store cycle counts on stock count software.
• Manage store Credit Card terminal requirements; liaise with bank.
• Handle store requests for IT log including report access, POS hardware requirements.

Skills

Communication

Organizational skills

Interpersonal skills

Retail operations knowledge

Education

Graduate in any discipline

Tools

POS systems

Stock counting software

Job description

Customer Service Coordinator – Harvey Nichols (MOE)

Job Description

Customer Service Coordinator – Harvey Nichols (MOE) | 1-Year Fixed-Term Contract

About Us

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

Job Purpose

To coordinate with existing retail stores to ensure efficient asset management, operational, and administration guidelines are adhered to

Responsibilities

Functional Roles and Responsibilities

• Liaise in store for in-store Facilities Management and Corporate team
• Monitor Facilities Management logs and timely response; follow up for resolution
• Review Utilities invoices and submit for payment; maintain records on costs and consumption
• Schedule review meetings with store teams to collate feedback on Repair &Maintenance
• Ensure Police permits are in place for the Store
• Oversee required store LPO's and payments for store requirements
• Handle in-store requirements for new fixture quotations; supply cost effective solutions
• Review storage space in Warehouse and storage of fixtures; review write off requests
• Meet deadlines set and maintain task list
• Liaise for marketing events; receive plan and set up requirements for events arrangements
• Ensure event or promotional set up is completed in required time
• Monitor store marketing activity; circulate ROI (return on investment) reports
• Conduct store audits and feedback results to store team
• Circulate operational POS and Audit reports for store
• Assist with store cycle counts on stock count software
• Manage store Credit Card terminal requirements; liaise with bank
• Handle store requests for IT log including report access, POS hardware requirements
• Meet deadlines set and maintain task list

Qualifications

Education/Certification and Continued Education

• Graduate in any Discipline

Years of Experience

• 3 - 4 years experience in a relevant field

Knowledge and Skills

• Exposure to retail operational practices/functionality of retail outlet
• Excellent communication, organizational and interpersonal skills
• Computer literate with knowledge of basic accounting procedures
• Methodical and organized approach with deadline achievement essential