Sales Back Office Coordinator

Parker Connect; Abu Dhabi; Presencial; AED 90.000 - 150.000; Jornada completa

Descripción de la vacante

Parker Connect is hiring a Sales Back Office Coordinator to support order processing, invoicing, and logistics in Abu Dhabi. The role involves coordinating enquiries, offers, and shipments, while ensuring accurate documentation and ERP/CRM data quality.

The successful candidate will work closely with sales engineers, finance, and head office to manage orders, track deliveries, and assist with customs clearance across the UAE and GCC.

Formación

• Experience in back-office operations and order processing.
• Proficient in ERP and CRM systems.
• Knowledge of UAE/GCC import/export procedures.
• Attention to detail and strong communication skills.

Responsabilidades

• Register enquiries and RFQs and track them through to award or loss.
• Prepare commercial offers with sales engineers, including price calculations, delivery and payment terms.
• Enter orders in the ERP system and issue order confirmations.
• Place and follow up purchase orders with head office and suppliers.
• Track delivery dates and keep customers informed of order status.
• Coordinate shipments with freight forwarders and warehouse; prepare invoices and certificates of origin.
• Support customs clearance in UAE and GCC, including free-zone procedures.
• Maintain CRM and ERP records and prepare weekly/monthly reports.

Conocimientos

Customer service

Attention to detail

Communication

Multitasking

Herramientas

ERP system

CRM software

MS Excel

Descripción del empleo

Job description

Our client is currently hiring for the position of Sales Back Office Coordinator

Responsibilities:

Enquiries and offers

• Register incoming enquiries and RFQs, and track them through to award or loss


• Prepare commercial offers and quotations with sales engineers, including price calculations, delivery terms (Incoterms) and payment terms


• Compile tender and pre-qualification documents, vendor registration packages and compliance forms.

Order processing

• Review customer purchase orders against the offer, and flag any price, scope or terms gaps before acceptance


• Enter orders in the ERP system and issue order confirmations


• Place and follow up purchase orders with the German head office and third-party suppliers


• Track delivery dates and keep customers informed of order status

Logistics and documentation

• Coordinate shipments with freight forwarders and the warehouse


• Prepare and check commercial invoices, packing lists, certificates of origin and delivery notes


• Support customs clearance in the UAE and GCC, including free-zone, import and re-export procedures


• Coordinate export-control documents with head office when required

Invoicing and receivables

• Issue invoices, proforma invoices and credit notes, and check VAT treatment


• Monitor receivables and send payment reminders to customers


• Reconcile customer accounts and payment summaries with the finance team


• Track bank guarantees, advance payments and retention releases

Sales support and reporting

• Maintain customer, price and order records in the CRM and ERP


• Prepare weekly and monthly reports: order intake, backlog, open offers and overdue payments


• Draft business correspondence, meeting minutes and undertaking letters


• Handle vendor approval submissions to consultants and main contractors