Sales Coordinator

Manpower Middle East; Sharjah; On-site; AED 120,000 - 180,000; Full time

Job summary

Manpower Middle East is seeking a Sales Back Office Coordinator to manage the commercial administration process across the UAE, Oman, Saudi Arabia, and wider GCC markets. The role requires strong sales administration experience and meticulous attention to detail to ensure accurate order processing and customer support.

The ideal candidate has 3–5 years in sales coordination or back-office roles, with proficiency in ERP systems, CRM platforms, and Microsoft Office.

Qualifications

• 3–5 years of experience in sales coordination or back-office roles.
• Strong knowledge of ERP, CRM, and order processing.
• Experience with GCC import/export documentation is a plus.

Responsibilities

• Manage enquiries, RFQs, quotations, tender submissions, vendor registrations, and commercial documentation.
• Process customer orders in ERP, coordinate procurement with suppliers and head office, and monitor order fulfillment.
• Coordinate logistics including shipment scheduling, freight forwarding, customs documentation, export procedures, and delivery tracking across GCC.
• Administer invoicing, credit notes, receivables, payment follow-ups, bank guarantees, and reconciliations with finance.
• Maintain CRM and ERP records, prepare sales and operational reports, support vendor approvals, and assist sales/project teams.

Skills

Sales administration

Customer support

Order processing

Attention to detail

ERP systems

CRM platforms

Microsoft Office

Education

Bachelor's degree in Business Administration

Diploma in Business Administration

Tools

ERP systems

CRM platforms

Microsoft Office

Job description

Our client, a leading international organization specializing in industrial equipment company is seeking a Sales Back Office Coordinator to join their team. In this role, you will be responsible for managing the commercial administration process from enquiry to payment, ensuring accurate order processing, documentation control, logistics coordination, invoicing, and customer support across the UAE, Oman, Saudi Arabia, and wider GCC markets.

The ideal candidate will have strong sales administration experience, excellent attention to detail, and expertise in order processing and customer support, which will align successfully in the organization.

About the Requirements

• Manage incoming enquiries, RFQs, quotations, tender submissions, vendor registrations, and commercial documentation while ensuring accurate tracking and record management.
• Process customer orders within ERP systems, coordinate procurement activities with suppliers and head office, and monitor order fulfillment through to delivery.
• Coordinate logistics activities including shipment scheduling, freight forwarding, customs documentation, export procedures, and customer delivery tracking across GCC markets.
• Administer invoicing, credit notes, receivables monitoring, payment follow-ups, bank guarantees, and customer account reconciliations in collaboration with the finance team.
• Maintain CRM and ERP records, prepare sales and operational reports, support vendor approvals, and provide administrative assistance to sales and project teams.

About You

• Bachelor's degree or diploma in Business Administration, Supply Chain, Logistics, Commerce, or a related discipline.
• Minimum 3–5 years of experience in sales coordination, sales administration, customer service, commercial operations, or back-office support roles.
• Strong working knowledge of ERP systems, CRM platforms, Microsoft Office Suite, order processing, logistics documentation, and invoicing procedures.

Preferred Skills

• Experience with GCC import/export documentation and customs clearance processes.
• Understanding of Incoterms, commercial contracts, and international trade procedures.
• Strong organizational and multitasking abilities with excellent attention to detail.
• Ability to coordinate with multiple stakeholders including customers, suppliers, logistics partners, and internal teams.
• Strong communication and problem-solving skills in a fast-paced commercial environment.

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