Sales Associate

Trafalgar; Abu Dhabi; On-site; AED 78,000 - 134,000; Full time

Job summary

Trafalgar in Abu Dhabi is seeking a Sales Associate to join our luxury retail team. You will provide exceptional customer service, assist customers, drive sales, and maintain a positive shopping experience for all patrons.

Responsibilities include guiding customers, applying product knowledge to recommendations, and managing VIP relationships while processing payments and keeping the store pristine. Ongoing training and after-sales service are part of the role.

Qualifications

• Excellent communication and interpersonal skills are required.
• Experience in luxury retail sales, especially watches and jewelry, with VIP handling.
• Ability to multitask in a fast-paced environment and work flexible hours.

Responsibilities

• Offer product information and guidance to customers in-store.
• Understand customer needs to recommend products meeting their requirements.
• Demonstrate product knowledge including features, benefits and usage.
• Build and follow up VIP customer database.
• Maintain clean, organized store and restock shelves.
• Process transactions using POS system; handle payments.
• Address inquiries and resolve issues professionally.
• Collaborate with team to achieve sales targets.
• Stay updated on promotions and product launches to inform customers.
• Participate in training to enhance product knowledge and sales skills.
• Manage after-sales service.

Skills

Excellent communication

VIP customer handling

Customer-centric mindset

Multitasking in fast-paced environment

Team player

Luxury watches/Jewelry experience

Education

High school diploma or equivalent

Tools

POS system

Job description

Job description

About the job

The Sales Associate, you will be an integral part of our retail team, providing exceptional customer service and contributing to the overall success of our store. Your main objective will be to assist customers, drive sales, and maintain a positive shopping experience for all patrons.

Responsibilities

• Offering product information and guidance to the Customers in the stores.
• Understand customer needs and preferences to effectively recommend products or services that meet their requirements.
• Demonstrate in-depth knowledge of the products or services offered, including features, benefits, and usage.
• Build customer Data base and follow-up with the VIP customers.
• Maintain a clean and organized store environment, including restocking shelves and arranging merchandise displays.
• Process transactions accurately using the point-of-sale (POS) system, handling cash, credit cards, and other payment methods.
• Address customer inquiries, concerns, and complaints in a professional and timely manner, seeking assistance from management when necessary.
• Collaborate with team members to achieve sales targets and contribute to the overall success of the store.
• Stay updated on current promotions, sales campaigns, and product launches to effectively communicate this information to customers.
• Participate in ongoing training and development programs to enhance product knowledge and sales skills.
• Managing after sales service

Skills

Qualifications and Requirements

• Excellent communication skills is a must.
• Previous experience in luxury retail sales in luxury watches and Jewelry with a focus on VIP customer handling and customer service.
• Strong interpersonal skills with a customer-centric mindset.
• Ability to multitask and perform efficiently in a fast-paced environment.
• Proficiency in basic math and experience using a point-of-sale (POS) system.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.
• Positive attitude, self-motivated, and a team player.
• High school diploma or equivalent required; additional education or certifications are a plus.