Sales Agent

Jobsatdubai; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

flydubai operates a sales shop in Dubai and is seeking a Sales Agent to maximize ticket sales while maintaining a high level of customer service.

You will provide information about destinations, flights, schedules and product, make bookings, issue tickets, and upsell ancillary services such as UAE visa, insurance, hotel and rent-a-car.

You will collect payments, process visa deposits, report daily sales, and support the commercial department with periodic reports and rebooking during disruptions.

Qualifications

• Fluent in English.
• 2–4 years’ experience in airline or travel ticketing.
• High School Diploma or equivalent.

Responsibilities

• Provide customers with information about destinations, flights, schedules and terms.
• Make new bookings, modify bookings and issue tickets for flydubai flights.
• Upsell ancillaries such as UAE visa, insurance, hotel and rent-a-car.
• Collect cash or other payments and report to supervisor/retail manager.
• Handle visa deposits and refunds according to regulations.
• Submit daily sales reports to supervisor/retail manager.
• Prepare periodic/adhoc reports for the commercial department.
• Rebook passengers during disruptions or cancellations.
• Coordinate with agency support and airport services as needed.
• Update OK to board and stamp visas per government rules.

Skills

Fluent in English

Customer Focus

Teamwork

Effective Communication

Personal Accountability

Education

High School Diploma

Job description

Sales Agent

Job Description

MAIN OBJECTIVE OF ROLE

• To maximize sales of flydubai products in the sales shop whilst ensuring a high level of customer service is maintained.

KEY RESPONSIBILITIES

• Provide customers with information about flydubai destinations, flights, schedules, product, terms and conditions.
• Make new bookings, modifying existing bookings, issuing tickets on flydubai flights as per customer request.
• Sell ancillary products provided by flydubai to customers visiting flydubai sales shop such as UAE visa, Insurance, Hotel, Rent-a-car etc.
• Collect cash or other form of payments and properly reporting these to supervisor and/or retail manager.
• Handle Commercial visa process which involves validation of visa application details submitted by the passengers/agents.
• Handle visa deposit refunds to passengers as per requirement.
• Submitting daily sales reports to Supervisor and/or Retail Manager.
• Prepare periodic/adhoc reports for use by commercial department.
• Rebook passengers affected by flight disruptions or cancellations.
• Co-ordinate with agency support, reservation support or airport services as and when required.
• Update ‘OK to board’ message on Radixx and stamping the visa copy as per government regulations.

QUALIFICATIONS

• High School Diploma
• Minimum of 2 years’ experience working for an airline or travel agency in a ticketing role.
• Fluent in English
• 2 – 4 years

COMPETENCIES

• Customer Focus
• Team work
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience and Flexibility (Can do attitude)

ISR REQUIREMENTS

• Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.