Sales Advisor – Emirati Talent Pool (On-site) (UAE National)

KAVAK; Dubai; Sur place; AED 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Life insurance

Preferential price for retail cars

22 working days of holidays

GPSSA- General Pension & Social Sec ur

Diverse and inclusive company culture

Résumé du poste

KAVAK in Dubai, United Arab Emirates seeks a customer service oriented professional to manage high volumes of leads via phone and chat. You will build rapport, identify needs, and guide prospects toward purchases or vehicle sales, while maintaining strong relationships.

Fluent Arabic and good English are required; UAE national is preferred. Experience with CRM systems and MS Office is expected, along with excellent communication and time-management skills.

Qualifications

• High school diploma or equivalent.
• UAE National (Emirati).
• 1–2 years of experience in a call centre, customer service, or aftersales role. Automotive industry experience is an advantage.
• Fresh graduates with strong communication skills may also be considered.

Responsabilités

• Initiating and managing a high volume of leads through phone and chat.
• Establishing rapport and nurturing leads into purchases/sales.

Connaissances

Communication skills

Time management

Customer focus

Empathy

Formation

High school diploma

Outils

CRM software

Microsoft Office

WhatsApp Business

Survey tools

Description du poste

Job description

Your mission: You will help us deliver the best customer experience in the tech/automotive retail industry.

Key Responsibilities:

• Initiating and managing a high volume of leads interested in purchasing or selling a car through different channels like phone and chat.
• Establishing rapport with prospects, understanding their needs, our value proposition and maintaining ongoing relationships to nurture leads into purchases/sales.

Requirements Skills and Qualifications:

• High school diploma or equivalent required.
• UAE National (Emirati).
• 1–2 years of experience in a call centre, customer service, or aftersales role. Automotive industry experience is an advantage.
• Fresh graduates with strong communication skills may also be considered.

Language Skills

• Fluent in Arabic (spoken and written), with the ability to handle Arabic-speaking customers confidently.
• Good command of English (spoken and written).

Technical Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience with CRM or customer management systems, and the ability to keep accurate records.
• Comfortable using WhatsApp Business and SMS platforms for customer communication.
• Ability to work with survey tools and track survey responses.

Core Skills and Competencies

• Excellent verbal and written communication, with a clear, polite, and professional phone manner.
• Strong complaint-handling skills, including the ability to stay calm and empathetic with upset customers.
• Good follow-up discipline and attention to detail.
• Good time management, with the ability to handle a high volume of calls and follow-ups daily.
• Persuasive communication to encourage rescheduling, service bookings, and survey completion.
• Good judgement on when to escape sensitive complaints to the Aftersales Supervisor.
• Teamwork and the ability to coordinate with Service Advisors, the workshop team, and the Aftersales Supervisor.
• Customer-focused attitude, with a positive and professional approach.

Benefits

• Life insurance
• Preferential price for retail cars upon completion of probation period
• 22 working days of holidays
• GPSSA- General Pension & Social Security Authority
• Diverse and inclusive company culture: our team that spans continents, cultures, and backgrounds. This diverse workforce  enriching your professional journey

Do you want to be part of this story?

Preferred candidate

Nationality

United Arab Emirates