Roving Tram Guest Experience Agent

Keolishyderabad; Abu Dhabi; On-site; AED 90,000 - 120,000; Full time

Job summary

Keolis-MHI roving customer service role at the Dubai Tram involves delivering information, assisting passengers, and handling queries across the DTAS network. The position requires proactive service, strong communication, and the ability to move through stations and trams to ensure a safe, efficient passenger experience.

Candidates should have 2+ years in frontline service in transport, with 1 year as a ticket inspector being advantageous.

Qualifications

• Minimum 2 years front-line customer service experience in a transport environment.
• 1 year experience as a ticket inspector in public transport is advantageous.
• Experience in dealing with customers and conflict resolution techniques.

Responsibilities

• Deliver essential messages to passengers clearly (audio/visual).
• Move around the system handling queries and incidents.
• Provide mobile response to incidents.
• Monitor station operations and passenger safety.
• Assist in crowd management and information provision.
• Meet and greet customers with a proactive service approach.
• Perform shift and emergency duties as required.

Skills

Customer service

Communication skills

Problem solving

Team oriented

IT skills

Education

Bachelor's degree or higher diploma

Job description

Keolis-MHI roving customer service role at the Dubai Tram involves delivering information, assisting passengers, and handling queries across the DTAS network. The position requires proactive service, strong communication, and the ability to move through stations and trams to ensure a safe, efficient passenger experience.

Candidates should have 2+ years in frontline service in transport, with 1 year as a ticket inspector being advantageous.