Roving Tram Customer Service Agent - Dubai

Keolis.MHI; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Keolis.MHI is seeking a proactive front-line customer service professional for the Dubai Tram DTAS system. The role involves roaming across the tram network, assisting passengers, and providing timely information and ticketing support.

You will promote safety, handle incidents, and support crowd management while delivering excellent service. The position requires 2+ years in customer service within transport or a similar setting, with strong communication and IT skills.

Qualifications

• Front-line customer service experience in transport or similar environment.
• Knowledge of tram/station operations helpful.
• Ability to handle queries and de-escalate incidents calmly.

Responsibilities

• Deliver messages to passengers clearly via audio or visual means.
• Move around the DTAS system handling queries and incidents.
• Provide mobile response to incidents and ensure safety of passengers.
• Monitor station status and ensure smooth passenger flows on tram and platforms.
• Meet and greet customers with high visibility and proactive service.

Skills

Mature & proactive

Excellent communication

Professional liaison

IT literacy

Problem solving

Multitasking

Education

Related discipline degree or higher diploma

Job description

Keolis.MHI is seeking a proactive front-line customer service professional for the Dubai Tram DTAS system. The role involves roaming across the tram network, assisting passengers, and providing timely information and ticketing support.

You will promote safety, handle incidents, and support crowd management while delivering excellent service. The position requires 2+ years in customer service within transport or a similar setting, with strong communication and IT skills.