Rooms Intern

Accorhotel; Dubai; On-site; AED 30,000 - 54,000; Full time

Job summary

Accorhotel in Dubai is seeking a motivated Front Office trainee to support daily operations and guest services. You will assist with check-in/check-out under supervision and learn reservation and room allocation processes.

The role emphasizes a positive attitude, strong English communication, and teamwork while gaining exposure to housekeeping coordination and service recovery in a fast-paced hotel environment.

Qualifications

• Currently pursuing or recently completed a diploma or bachelor's degree in Hospitality Management, Hotel Management, Tourism, or related field.
• Strong verbal and written communication skills in English.
• Genuine interest in hotel operations and guest services.
• Positive attitude and willingness to learn.
• Good interpersonal, organizational, and teamwork skills.

Responsibilities

• Assist Front Office with daily operational activities.
• Welcome and assist guests in a professional and friendly manner.
• Support check-in and check-out procedures under supervision.
• Assist with guest inquiries and hotel information.
• Learn reservation procedures and room allocation processes.
• Support housekeeping to maintain cleanliness and presentation standards.
• Learn room inspection procedures and cleanliness standards.
• Coordinate between Housekeeping and Front Office on room status.
• Assist with monitoring room amenities, linen, and guest supplies.
• Contribute to delivering excellent guest experiences.
• Identify and respond to guest needs under supervision.
• Participate in departmental briefings and training sessions.

Skills

English communication

Teamwork

Customer service

Computer basics

Education

Hospitality Management degree

Tools

MS Office

Job description

• Assist the Front Office team with daily operational activities.
• Welcome and assist guests in a professional and friendly manner.
• Support check-in and check-out procedures under supervision.
• Assist with guest inquiries requests and general hotel information.
• Learn hotel reservation procedures and room allocation processes.
• Assist the Housekeeping team in maintaining cleanliness and presentation standards.
• Learn room inspection procedures and hotel cleanliness standards.
• Support coordination between Housekeeping and Front Office regarding room status.
• Assist with monitoring room amenities linen and guest supplies.
• Support the team in delivering excellent guest experiences.
• Assist in identifying and responding to guest needs under supervision.
• Learn the importance of guest satisfaction service recovery and professional communication.
• Participate in departmental briefings and operational training sessions.

Qualifications :

• Currently pursuing or recently completed a diploma or bachelors degree in Hospitality Management Hotel Management Tourism or a related field.
• Strong verbal and written communication skills in English.
• Genuine interest in hotel operations and guest services.
• Positive attitude and willingness to learn.
• Good interpersonal organizational and teamwork skills.
• Professional appearance and adherence to grooming standards.
• Ability to work in a fast-paced environment.
• Flexible to work shifts weekends and public holidays as required.
• Basic computer skills and familiarity with Microsoft Office applications.
• Previous hotel experience is an advantage but not mandatory.

Additional Information :

Your team and working environment:
In 1-2 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time

Experience:

years

Vacancy:

1