Room Service Operator

Rotana; Abu Dhabi; On-site; AED 42,000 - 66,000; Full time

Job summary

Rotana in Abu Dhabi is seeking a dynamic Room Service Operator to coordinate all service requests and ensure prompt action for guest satisfaction. You will take orders, know menus, and provide recommendations while maintaining grooming and professional standards.

The role requires prior experience in a similar position, strong guest relations skills, and the ability to work in a multicultural environment on a full-time, on-site basis in Abu Dhabi.

Qualifications

• Previous experiences in a similar role.
• UAE National (Emiratisation) is required.

Responsibilities

• Perform tasks as per instructions from the immediate supervisor and as per duty schedule.
• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
• Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request.
• Ensure proper appearance and grooming while on duty.
• Answer the Room Service telephones, if and when required.
• Make himself / herself familiar with all relevant issues concerning the Room Service.
• Report cleanliness and maintenance issues to the immediate supervisor.
• Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc.
• Flexible to work in other areas when required by the immediate supervisor.
• Familiar with the company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time.

Skills

Additional language skills

Proactive

Outgoing and approachable

Work well under pressure

Team player

Multicultural teamwork

Customer focus

Taking responsibility

Understanding the job

Job description

Job Location: Abu Dhabi, United Arab Emirates

Work Mode: On-site

Date Posted: 27 October 2026

Job Reference/ID: 5500661_en

Job Description / Role:

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Room Service Operator you are responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction.

Key Responsibilities:

• Perform tasks as per instructions from the immediate supervisor and as per duty schedule
• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
• Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
• Ensure proper appearance and grooming while on duty
• Answer the Room Service telephones, if and when required
• Make himself / herself familiar with all relevant issues concerning the Room Service
• Report cleanliness and maintenance issues to the immediate supervisor
• Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc
• Flexible to work in other areas when required by the immediate supervisor
• Familiar with the company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time

Experience Required:

• Previous experiences in a similar role

Skills Required:

• Additional language skills
• Proactive individual
• Outgoing and approachable character
• Ability to work well under pressure in a fast paced environment
• Great team player
• Ability to thrive in working with a multi-cultural team and guests alike
• Understanding the Job
• Taking Responsibility
• Customer Focus
• Teamwork

Employment / Job Type: Full Time

Nationality: UAE National (Emiratisation)

About the Company:

Abu Dhabi headquartered hotel management company and one of the largest homegrown operators in the Middle East and Africa. Founded in the 1990s, Rotana manages properties under Rotana Hotels and Resorts, Centro, Rayhaan, Arjaan, and Edge, covering business hotels, resorts, and serviced apartments across the Gulf, Africa, and Eastern Europe.

Company Industry: Hospitality

Department / Functional Area: Food & Beverage

Closing Date: 26 December 2026