Room Service Mini Bar Attendant

Kempinski Hotel; Dubai; On-site; AED 67,000 - 89,000; Full time

Job summary

Kempinski Hotel Dubai is seeking a Room Service professional to deliver courteous, professional service in the assigned outlet. You will upsell menu items, know all F&B offerings, and maintain the highest standards of appearance and hygiene.

Reporting to the Assistant Room Service Manager, you will work in a multinational team, handle guest inquiries, and ensure timely opening/closing procedures. Proficiency with basic office tools and a proactive, flexible attitude are required.

Qualifications

• Excellent communication in a multinational environment and fluent in English.
• Strong teamwork and customer service orientation.
• Ability to Upsell and explain menu items.
• Proficient with basic office software (Excel, Word).
• Flexible, reliable and able to work under pressure.

Responsibilities

• Provide courteous, professional and efficient room service to guests.
• Upsell food and beverage items and explain alternatives.
• Maintain high personal appearance and grooming standards.
• Keep outlet and surrounding area clean and organized.
• Report guest feedback to supervisors and follow up.
• Operate POS system as trained.

Skills

Multinational communication

English communication

Teamwork

Customer service

Flexible under pressure

Computer literacy

Excel

POS knowledge

Tools

POS system

Office software

Job description

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

• Responsible to Assistant Room Service Manager & Room Service Manager.
• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.

Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.

Skills

Ability to work and communicate in a multinational environment: Local language – excellent oral and written skills. English – fair oral skills. Additional language – beneficial. Competencies needed to fill the position: Ability to work as part of a team. Applies a professional, confidential and ethical approach at all times. Works in a safe, prudent and organized manner. Computer literacy adapted to the field of Room Service: Ability to operate required computer and office equipment. Proficiency in Excel and Word is beneficial. To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially: Passionate for Food and Beverage Detail oriented and exact Straightforward Sense of responsibility Self motivated Flexible and reliable Works well under pressure