Butler

Kempinski Hotels; Dubai Emirate; On-site; AED 100,440 - 167,400; Full time

Job summary

Kempinski Hotels in Dubai seeks a Guest Services Agent to deliver personalized guest experiences in the Rooms Division. You will provide wake-up calls, arrange VIP services, assist guests at arrival, and ensure smooth communication about room facilities and hotel amenities.

The role requires 1–2 years in Front Office/FOH or related areas, strong English, and a willingness to work in a multinational environment with attentiveness to guest needs.

Qualifications

• Minimum of 1 to 2 years experience in Front Office, Food & Beverage or Housekeeping.
• English – excellent oral and written skills; local language beneficial.
• Additional language is advantageous.

Responsibilities

• Provide personalized wake-up calls, newspaper delivery and guest assistance.
• Escort guests after check-in and explain room/hotel facilities.
• Coordinate VIP fruit baskets with Room Service and replenish daily.
• Handle guest requests by phone or in person with courtesy and accuracy.
• Support luggage handling with Concierge to ensure safe delivery.

Skills

Customer service

VIP protocol

Front Office knowledge

Job description

Department: Rooms Division, Front Office & Guest Services

Location: United Arab Emirates - Dubai

Description

The incumbent in this position is responsible for providing an array of personalized services to Hotel guests such as the wake up call, newspaper delivery, shoeshine, with a friendly and caring manner according to Kempinski’s policies and procedures and LQA standards.

Key Responsibilities

• Maintain available to provide assistance for any matter related to making the stay of Hotel guests a pleasant and memorable one.
• Coordinate with Room Service the delivery of fruits for VIP guests and prepares the VIP fruit baskets. Replenish them on a daily basis until the guest's departure.
• For the VIP guests, welcome upon arrival outside their assigned room and offer assistance.
• After check-in, introduce themselves to the guest, escort the guest to their room and explain room and hotel facilities and offer assistance for the remainder of their stay.
• Coordinate luggage handling with Concierge sections for arriving and departing guest to ensure safe and timely delivery.
• At times, check in the arriving guest and check out the departing guests in a friendly and caring manner according to the procedures and Kempinski standards.
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle.
• Offer personalized wake-up to the room with tea or coffee as per guest requests.
• Offer assistance to guests with shoe shining, packing and unpacking luggage, collecting and delivering laundry and dry cleaning.
• Keep abreast of all hotel promotions, product knowledge, VIP arrivals, and upcoming events in order to be able to answer guest requests and questions.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Job Requirements

To fill the position, one of the following is required:

Minimum of 1 to 2 years experience in a position at either Front Office, food and Beverage or Housekeeping

Preferably in an international five star hotel

Ability to work and communicate in a multinational environment

• Local language – excellent oral and written skills (as applicable)
• English – excellent oral and written skills
• Additional language - beneficial

Include the skills the candidate must have to fill this position

• Operational knowledge of either Front Office , Food and Beverage or Housekeeping operations
• Knowledge of VIP welcoming protocol

About Kempinski

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.