Hostess - Villamore Restaurant - Russian Speaker

Kempinski Hotel; Dubai; On-site; AED 45,000 - 80,000; Full time

Job summary

Kempinski Hotel in Dubai is seeking a guest-focused F&B service professional with 1–2 years of experience in a luxury hotel environment. You will serve food and beverages in the assigned outlet, upsell items, and ensure a courteous, efficient service aligned with Kempinski’s standards.

The role requires excellent English communication, strong knowledge of hotel services, and the ability to maintain cleanliness and guest records, while supporting opening and closing procedures in a five-star

Qualifications

• Minimum of 1 to 2 years’ experience in a similar position.
• Preferably in an international, luxury five-star hotel.
• English - excellent communication skills.

Responsibilities

• Serve food and beverages to guests in the assigned outlet.
• Provide courteous, professional and efficient service at all times.
• Upsell menu items and offer alternatives to guests.
• Maintain knowledge of all services and products offered by the hotel.
• Keep the outlet clean and organized and ensure proper opening/closing procedures.
• Handle guest inquiries and report complaints to supervisors with follow-up.
• Maintain guest history and reservation book.

Skills

English communication

Job description

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully
• Ensure that the place of work and surrounding area is kept clean and organized at all times
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel
• Maintain and update the restaurants guest history
• Maintain a legible and up to date reservation book
• Maintain and coordinate the printing of the respective restaurant menus

Skills

Desired Skills and Qualifications: Minimum of 1 to 2 years’ experience in a similar position Preferably in an international, luxury five-star hotel English - excellent communication skills