Room Attendant

RAFFLES; Dubai; Presencial; AED 39.000 - 58.000; Jornada completa

Descripción de la vacante

Raffles Dubai is seeking a hotel housekeeping professional to maintain high standards across guest areas. You will clean and replenish guest rooms and public spaces, address guest requests promptly, and report damages or malfunctions to the Supervisor.

You will also maintain equipment, prepare daily reports, participate in briefings, and uphold Raffles grooming and safety policies while delivering luxe service and brand promise.

Formación

• Good organizational skills.
• Good level of engagement with guests.
• Good knowledge of Housekeeping Operations.

Responsabilidades

• Clean and maintain areas according to set standards and procedures.
• Replenish guest supplies.
• Promptly and courteously meet guest requests.
• Report damages or malfunctions in hotel rooms and areas to Supervisor.
• Maintain equipment in a clean and proper state; repair where needed.
• Maintain section room reports and daily productivity reports.

Conocimientos

Good organizational skills

Guest engagement

Housekeeping operations

Educación

Secondary education

Descripción del empleo

KEY ROLES amp RESPONSIBILITIES

Cleans and maintains areas of responsibility according to set standards and procedures Replenish guest supplies Ensure guests requests are promptly and courteously met Report damage or malfunction in hotel rooms areas to Supervisor Maintain equipment in a proper state of cleanliness and repair Maintain a section room report as well as a daily productivity report Attend daily briefings with supervisor and takes on daily assigned tasks Reports lost and found articles to the housekeeping office immediately Handle guest complaints reporting them to Supervisor immediately Report unusual behaviour activities in guestroom floors public areas to Supervisor Record room status in allocated section accurately Comply with hotel s health safety and hygiene policy Adhere to personnel grooming and hygiene standards Attend meetings and training sessions as required Carry out valet services when required e g delivery of linen processing laundry orders Fully understands the difference in guest levels VIPs and Room Categories Must adhere to all Lost and Found procedures Proper follow up of HK SOPs Must comply with all fire evacuation procedures and first aid trainings Must comply with Raffles grooming standards To attend proper trainings and have best conduct at work Minimum 2 years experience in a similar capacity in a luxury hotel environment Secondary education Good Housekeeping knowledge

PERSONAL ATTRIBUTES

Good organizational skills Good level of engagement with guests Good knowledge of Housekeeping Operations

AND ABOVE ALL Embrace the Raffles brand promise and luxury in your role and in all your interactions. Foster an inclusive environment where every individual feels valued and respected