Robotics Showroom & Field Support Engineer

RoboHub.ae; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

RoboHub.ae in Dubai seeks a Showroom Robot Maintenance & Readiness specialist to prepare robots for daily demonstrations and customer visits, including charging, software checks, and configuration updates. You will ensure demo robots, chargers, and accessories are ready and working before presentations.

Additionally, you will support sold robots with installation, remote or on-site troubleshooting, and post-sale documentation; manage rental prep and on-site support for events, ensuring smooth

Qualifications

• Diploma or Bachelor’s degree in Robotics, Mechatronics, Electronics, Engineering, IT, or a related technical field.
• Basic knowledge of robotics, software configuration, troubleshooting, networking, and technical support.
• Comfortable conducting robot demonstrations and communicating with customers; willingness to travel to client sites, exhibitions, and project locations; able to work flexible hours.
• Physically able to lift, move, load, unload, and position robots and related equipment.

Responsibilities

• Prepare showroom robots for daily demonstrations and customer visits, including charging, software checks, feed file updates, mapping, branding, announcements, and other configurations.
• Testing & maintenance: conduct routine checks, identify faults, perform basic repairs and troubleshooting, and keep robots clean and ready for use.
• Demo readiness: ensure all demo robots, chargers, accessories, controllers, and related equipment are available and working before customer demonstrations.
• Delivery & installation: assist with installation and onboarding of sold robots, configurations, and testing.
• Technical support: provide after-sales support, handle enquiries, troubleshoot remotely or on-site, and coordinate repairs when needed.
• Record customer issues, maintain support tickets, document troubleshooting steps and resolutions, escalate complex issues to the relevant technical teams.

Education

Diploma or Bachelor’s degree in Robotics, Mechatronics, Electronics, Engineering, IT, or a related technical field

Job description

RoboHub.ae in Dubai seeks a Showroom Robot Maintenance & Readiness specialist to prepare robots for daily demonstrations and customer visits, including charging, software checks, and configuration updates. You will ensure demo robots, chargers, and accessories are ready and working before presentations.

Additionally, you will support sold robots with installation, remote or on-site troubleshooting, and post-sale documentation; manage rental prep and on-site support for events, ensuring smooth