Income Auditor - Hotel Revenue Control

Accor Group; Dubai; On-site; AED 66,960 - 100,440; Full time

Job summary

Accor in Dubai is seeking an experienced Income Auditor - Hotel Revenue Control to verify revenue streams, reconcile payments, and support month-end reporting. The role collaborates with Front Office, F&B, Finance and hotel management to ensure accurate revenue recognition.

The ideal candidate has 3+ years in income auditing or hotel finance, strong Excel skills, and a solid understanding of PMS and POS systems.

Qualifications

• Practical experience in income auditing or hotel finance.
• Knowledge of accounting principles and audit procedures.
• Understanding of hotel revenue and settlement processes.
• Experience reconciling operational and financial systems.
• Ability to prepare and verify journal entries.
• Familiarity with month-end closing schedules.
• Strong credit-card reconciliation knowledge.
• Experience handling chargeback documentation.
• Ability to interpret financial and operational reports.
• Advanced Microsoft Excel capability.
• Careful attention to numerical accuracy.
• Independent investigation and problem-solving ability.
• Strong organization across competing deadlines.
• Clear communication with operational departments.
• Commitment to confidentiality and ethical financial practices.

Responsibilities

• Balance and audit Front Office postings, payments, settlements, and guest-account transactions.
• Confirm that daily postings across revenue-generating departments are complete.
• Review hotel reports and night audit documentation for completeness and accuracy.
• Reconciling recorded revenue with system reports, payment summaries, and departmental records.
• Investigate differences between operational activity and totals in the accounting system.
• Maintain audit trails and supporting records for internal reviews.
• Prepare month-end income journal entries using approved templates and policies.
• Protect confidential financial data during the audit process.

Skills

Hotel income auditing

Daily revenue reconciliation

Front Office postings review

Night audit verification

Opera PMS

Micros POS

SunSystems

Vision Financial

Credit-card reconciliation

Chargeback handling

Rebate auditing

Journal-entry preparation

Month-end closing

Bank-account analysis

Confidential data handling

Tools

Opera Property Management System

Micros POS

SunSystems

Vision Financial

Job description

Income Auditor - Hotel Revenue Control Job Snapshot

Role: Income Auditor - Hotel Revenue Control

Location: Dubai, United Arab Emirates

Industry: Hospitality

Function: Accounting/Auditing

Experience: Minimum 3 years in income auditing or a similar role

Job Type: Full-time

Position Overview Accor is hiring an Income Auditor - Hotel Revenue Control in Dubai, United Arab Emirates, for a Hospitality opportunity focused on revenue verification, payment reconciliation, financial reporting, and month-end accounting. The role will examine daily transactions from hotel operating departments and confirm that revenue is recorded completely and accurately. Working across Front Office, Food and Beverage, Finance, and hotel management, the Income Auditor will reconcile operational systems, investigate discrepancies, and maintain reliable audit documentation. Success in this position will strengthen financial control, reduce revenue leakage, and provide management with dependable information for business decisions.

A hotel processes revenue through rooms, restaurants, payment cards, guest accounts, rebates, paid‑outs, and numerous operational adjustments. The Income Auditor ensures these transactions move correctly from the point of sale and Property Management System into the hotel 's accounting records. Daily controls must identify missing postings, unauthorized adjustments, incorrect commissions, settlement differences, and incomplete supporting documents before they affect financial reporting. The role therefore combines detailed transaction review with departmental follow‑up and practical accounting support.

Key Responsibilities

• Balance and audit Front Office postings, payments, settlements, and guest‑account transactions.
• Confirm that every revenue‑generating department has completed its daily postings.
• Review hotel operational reports and night audit documentation for completeness and accuracy.
• Compare recorded revenue with supporting system reports, payment summaries, and departmental records.
• Investigate differences between operational activity and amounts transferred to the accounting system.
• Report unexplained discrepancies to the Audit Supervisor or Accountant each day.
• Maintain organized supporting records for internal review and financial audits.
• Complete assigned audit activities within established daily and month‑end deadlines.
• Reconcile Food and Beverage point‑of‑sale transactions for each outlet against the Property Management System.
• Identify missing, duplicated, or incorrectly transferred restaurant revenue.
• Prepare appropriate correction or adjustment entries when authorized.
• Review Food and Beverage voids and verify that each transaction has proper approval and supporting information.
• Examine discounts, complimentary items, corrections, and other revenue‑sensitive activity.
• Follow up with outlet teams when explanations or documentation are incomplete.
• Maintain a clear audit trail for adjustments entered after reconciliation.
• Escalate recurring system or procedural differences for corrective action.
• Monitor rebates posted through Front Office.
• Review and balance rebates, paid‑outs, miscellaneous charges, and staff charges.
• Confirm that every adjustment has been properly authorized.
• Ensure explanations and relevant supporting documents accompany unusual transactions.
• Verify that payment methods and settlement records correspond with system totals.
• Review night audit reports for unresolved balances or exceptions.
• Coordinate with Front Office colleagues when guest‑account information requires clarification.
• Protect confidential financial and guest information throughout the audit process.
• Reconcile credit‑card transactions with hotel records and merchant reports.
• Calculate and verify credit‑card commissions each day.
• Investigate differences involving settlements, commission rates, rejected transactions, or delayed payments.
• Respond to chargebacks received from Network International and American Express.
• Gather transaction records, signed documents, invoices, and other evidence required for chargeback responses.
• Answer authorized credit‑card enquiries within the required timeframe.
• Track unresolved disputes and maintain complete correspondence records.
• Inform accounting management of material risks, repeated disputes, or significant settlement differences.
• Prepare the daily operational package for the General Manager, Controller, Food and Beverage Director, and Revenue Director.
• Check that all required reports are included and presented in the approved sequence.
• Verify figures before circulating the completed package.
• Record questions or observations raised by report signatories.
• Follow up with the responsible department for explanations and corrective information.
• Report outstanding notes that remain unresolved.
• Maintain accessible records of distributed reports and subsequent responses.
• Assist management with additional revenue analysis when requested.
• Follow the established month‑end timetable and complete assigned schedules on time.
• Prepare month‑end income journal entries using approved templates and accounting policies.
• Verify supporting calculations before submitting entries for review.
• Assist with the analysis of bank accounts and other balance‑sheet accounts.
• Investigate unusual movements or unreconciled balances under the Accountant's direction.
• Provide supporting schedules for closing adjustments.
• Confirm that daily audit issues affecting the reporting period have been addressed.
• Organize documents required for internal, external, or statutory audit review.
• Assist with financial reporting tasks assigned by accounting management.
• Assist the General Cashier with surprise float counts.
• Compare physical cash floats with approved values and control records.
• Document count results and immediately report any difference.
• Follow established segregation‑of‑duties and authorization requirements.
• Protect financial records from unauthorized access or alteration.
• Maintain ethical conduct and confidentiality when reviewing employee or guest transactions.
• Replace the Audit Supervisor during an approved absence when assigned.
• Prioritize urgent discrepancies without neglecting routine audit deadlines.
• Complete other relevant accounting and audit duties requested by management.

Ideal Profile

• Practical experience in income auditing or hotel finance
• Knowledge of accounting principles and audit procedures
• Understanding of hotel revenue and settlement processes
• Experience reconciling operational and financial systems
• Ability to prepare and verify journal entries
• Familiarity with month‑end closing schedules
• Strong credit‑card reconciliation knowledge
• Experience handling chargeback documentation
• Ability to interpret financial and operational reports
• Advanced Microsoft Excel capability
• Careful attention to numerical accuracy
• Independent investigation and problem‑solving ability
• Strong organization across competing deadlines
• Clear communication with operational departments
• Commitment to confidentiality and ethical financial practices
• Ability to work independently and within a finance team
• Strong interpersonal and problem-solving abilities

Skills Set

• Hotel income auditing
• Daily revenue reconciliation
• Front Office posting review
• Night audit verification
• Opera Property Management System
• Micros point‑of‑sale system
• SunSystems
• Vision financial software
• Food and Beverage revenue reconciliation
• Credit‑card reconciliation
• Network International chargebacks
• American Express enquiries
• Credit‑card commission analysis
• Rebate and paid‑out auditing
• Void transaction review
• Staff‑charge verification
• Journal‑entry preparation
• Month‑end closing
• Balance‑sheet reconciliation
• Bank‑account analysis
• General‑ledger support
• Cash‑float verification
• Financial variance investigation
• Operational reporting
• Audit‑document management
• Microsoft Excel
• Financial reporting standards
• Accounting controls
• Revenue‑loss prevention
• Confidential data handling
• Cross‑department coordination

Why Join Us

This position offers valuable exposure to the financial activity behind a complex international hotel operation in Dubai. Reviewing room revenue, restaurant transactions, card settlements, operational adjustments, and month‑end accounts will develop expertise that can support advancement into Senior Income Auditor, Audit Supervisor, Accountant, or broader hotel finance roles. Accor provides a structured hospitality environment where finance professionals can strengthen their system knowledge, operational understanding, and financial‑control capabilities. Eligible employees may also gain access to professional learning opportunities, internal career mobility, recognition programs, and hotel benefits across participating properties.

About the Company

Accor is an international hospitality group operating a diverse portfolio of hotels, restaurants, resorts, and lifestyle destinations. Its finance teams support sustainable hotel performance through dependable reporting, effective financial controls, accurate revenue accounting, and close cooperation with operational departments.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Hospitality
• Function: Accounting/Auditing
• Salary: 6000-9000 Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time