Retention Team Leader / Manager

Dmcdubai; Dubai; On-site; AED 240,000 - 360,000; Full time

Benefits offered by this job

Competitive Salary

UAE Labor Law compliant benefits

Job summary

Dmcdubai is seeking a seasoned Retention Team Leader/Manager for a client in the Dubai Forex trading sector. You will oversee the UK/English Desk retention operations, coaching teams to hit retention, deposit, and revenue targets while driving customer lifetime value.

Ideal candidates will have 4+ years in Forex, 2+ years in leadership, and strong English communication. The role emphasizes performance coaching and strategic KPI management in a fast-paced regulatory environment.

Qualifications

• Minimum 4 years of experience in the Forex trading industry.
• Minimum 2 years of experience leading or supervising a retention team.
• Mandatory experience managing the UK/English Desk within Forex trading.
• Strong understanding of client retention strategies and revenue optimization.
• Experience coaching and developing high-performing teams.

Responsibilities

• Lead and manage the daily operations of the UK/English Desk retention team.
• Coach and mentor team members to achieve retention, deposit, and revenue targets.
• Monitor team KPIs and implement performance improvement strategies.
• Drive client retention initiatives and maximize customer lifetime value.
• Support the team with objection handling and complex client cases.
• Maintain a high-performance culture through continuous coaching and leadership.

Skills

Leadership

Coaching

Mentoring

Client retention

Analytical skills

English communication

Job description

We are hiring a Retention Team Leader/Manager for one of our clients in the Forex trading industry based in Dubai, UAE.

About Our Client

Our client is a well-established Forex trading company based in Dubai, operating in a fast-paced and highly regulated financial services environment. The company is known for its strong focus on technology-driven solutions, customer-centric operations, and compliance with international regulatory standards. With a growing presence in the region, they offer innovative trading services and a dynamic workplace that encourages performance, growth, and collaboration.

Key Responsibilities

• Lead and manage the daily operations of the UK/English Desk retention team
• Coach and mentor team members to achieve retention, deposit, and revenue targets
• Monitor team KPIs and implement performance improvement strategies
• Drive client retention initiatives and maximize customer lifetime value
• Support the team with objection handling and complex client cases
• Maintain a high-performance culture through continuous coaching and leadership

Requirements

• Minimum 4 years of experience in the Forex trading industry
• Minimum 2 years of experience leading or supervising a retention team
• Previous experience as a Retention Team Leader, Senior Retention Agent, or Acting Team Leader is preferred.
• High-performing Senior Retention Agents with leadership experience are also encouraged to apply.
• Mandatory experience managing the UK/English Desk within the Forex trading industry
• Mandatory experience retaining UK Forex trading clients
• Strong understanding of client retention strategies, reactivation campaigns, objection handling, deposit generation, and revenue optimization
• Proven ability to coach, mentor, motivate, and develop high-performing retention teams
• Strong analytical skills with experience monitoring KPIs and implementing performance improvement plans
• Excellent verbal and written English communication skills

Benefits

• Competitive Salary
• Employee Benefits as per the UAE Labor Law