Retention & Rehab Specialist

ADIB Group; Abu Dhabi; On-site; AED 111,600 - 167,400; Full time

Job summary

A leading financial institution in the UAE seeks a Rehab & Retention Specialist to support customers facing financial difficulties by providing tailored financial solutions. Responsibilities include analyzing customer proposals, managing cases, and preparing reports. The ideal candidate has 1-2 years of customer service experience, a background in business finance, and strong communication skills in both Arabic and English. This role requires a good understanding of UAE banking practices and can involve working overtime as needed.

Qualifications

• 1 to 2 years experience in a retention call center or customer service.
• Broad knowledge of ADIB's Retail Credit & Operational Policies.
• Ability to work under pressure and overtime.
• Good knowledge of UAE banking practices and regulations.
• Strong command of Arabic and English.

Responsibilities

• Analyze and review proposals to provide compliant solutions.
• Handle assigned Rehab & Retention cases end to end.
• Prepare periodic MIS reports on time.
• Monitor assigned accounts for settlement agreement compliance.

Skills

Retention skills

Communication skills

Banking practices knowledge

Computer skills

Education

Bachelor or Diploma in business finance & banking

Job description

A leading financial institution in the UAE seeks a Rehab & Retention Specialist to support customers facing financial difficulties by providing tailored financial solutions. Responsibilities include analyzing customer proposals, managing cases, and preparing reports. The ideal candidate has 1-2 years of customer service experience, a background in business finance, and strong communication skills in both Arabic and English. This role requires a good understanding of UAE banking practices and can involve working overtime as needed.