Customer Retention Specialist - Solutions Hub

Dubai Islamic Bank; Ras Al Khaimah; On-site; AED 60,000 - 90,000; Full time

Job summary

Dubai Islamic Bank in Ras Al Khaimah is seeking a dedicated professional to perform day-to-day business retention activities within established policies and processes to minimize customer attrition and meet targets. The role requires working within SLA and delivering quality retention outcomes.

You will handle retention cases, contact customers by phone to understand needs, offer appropriate retention solutions, and liaise with internal stakeholders. MIS/Reports will be produced on demand.

Job description

Dubai Islamic Bank in Ras Al Khaimah is seeking a dedicated professional to perform day-to-day business retention activities within established policies and processes to minimize customer attrition and meet targets. The role requires working within SLA and delivering quality retention outcomes.

You will handle retention cases, contact customers by phone to understand needs, offer appropriate retention solutions, and liaise with internal stakeholders. MIS/Reports will be produced on demand.