Retention Floor Manager - Dubai

RMG Talent; Dubai; On-site; AED 240,000 - 480,000; Full time

Job summary

RMG Talent is seeking a seasoned Retention Floor Manager to lead a Dubai-based team within a regulated Forex/CFD brokerage. You will coach, motivate and drive retention, deposits and trading activity to meet ambitious KPIs.

You will collaborate with Sales, Compliance and CRM, ensure regulatory compliance and deliver regular performance reports. A relocation package and visa support are available for the right candidate.

Qualifications

• 3+ years leading a retention team in a regulated Forex/CFD brokerage
• Proven ability to meet retention and revenue targets
• Strong coaching, mentoring and people management skills
• Experience with CRM systems and data reporting
• Fluent English; additional languages a plus

Responsibilities

• Lead and manage a retention team to hit KPIs
• Drive client retention, deposits and trading activity through coaching
• Monitor daily call quality, performance and productivity
• Conduct regular one-to-one coaching and performance reviews
• Develop strategies to maximize client lifetime value
• Collaborate with Sales, Compliance, CRM and Management teams; produce reports

Skills

Leadership

People management

Retention strategies

Coaching

Analytical thinking

Communication

Organisational skills

Fluent English

Tools

CRM systems

Reporting tools

Job description

Dubai, United Arab Emirates | Posted on 07/30/2026

Job Description

Our client is a well-established, regulated Forex and CFD brokerage with a growing international presence. As part of their continued expansion, they are seeking an experienced Retention Floor Manager to lead and develop a high-performing retention team based in Dubai.

This is an excellent opportunity for a driven leader with a proven background in regulated financial services and client retention.

• Lead, motivate and manage a team of Retention Agents to achieve and exceed KPIs.
  
• Drive client retention, deposits and trading activity through effective coaching and performance management.
  
• Monitor daily team performance, call quality and productivity.
  
• Conduct regular one-to-one meetings, coaching sessions and performance reviews.
  
• Develop strategies to maximise client lifetime value and retention rates.
  
• Ensure full compliance with company policies and regulatory requirements.
  
• Work closely with Sales, Compliance, CRM and Management teams.
  
• Produce regular performance reports and provide recommendations for continuous improvement.
  
• Recruit, train and onboard new team members as required.
  

Requirements

• Minimum 3 years' experience managing a Retention team within a regulated Forex or CFD brokerage.
  
• Strong leadership and people management skills.
  
• Proven track record of consistently achieving retention and revenue targets.
  
• Excellent coaching and mentoring abilities.
  
• In-depth understanding of the client lifecycle and retention strategies.
  
• Experience working with CRM systems and reporting tools.
  
• Strong analytical and problem-solving skills.
  
• Excellent communication and organisational skills.
  
• Fluent English is essential. Additional languages are an advantage.
  
• Attractive monthly performance bonus.
  
• Relocation package available for candidates moving to Dubai.
  
• Visa and medical insurance.
  
• Career progression within a rapidly growing regulated brokerage.
  
• Modern offices and supportive management team.