Retail Training Lead: Frontline Excellence & Compliance

Life Pharmacy; Dubai; On-site; AED 111,600 - 167,400; Full time

Job summary

A leading retail pharmacy in Dubai seeks an experienced Training Specialist to design and deliver training for front-line staff, including pharmacists and customer service executives. Responsibilities include conducting induction programs, facilitating ongoing training, and providing targeted coaching. Ideal candidates will have a Bachelor's degree and 4–6 years of experience in a training role, preferably within retail or FMCG backgrounds.

Qualifications

• 4–6 years of experience in a training role, preferably in retail or FMCG.
• Certification in soft skills or behavioral training is an advantage.

Responsibilities

• Design effective training modules for staff.
• Conduct induction programs for new hires.
• Facilitate ongoing training sessions on soft skills.
• Provide coaching to improve customer handling.
• Collaborate with HR to identify skill gaps.

Skills

Training module design

Coaching and mentoring

Conflict resolution

Customer service training

Communication skills

Adaptability

Education

Bachelor's degree in a related field

Certification in Training & Development

Job description

A leading retail pharmacy in Dubai seeks an experienced Training Specialist to design and deliver training for front-line staff, including pharmacists and customer service executives. Responsibilities include conducting induction programs, facilitating ongoing training, and providing targeted coaching. Ideal candidates will have a Bachelor's degree and 4–6 years of experience in a training role, preferably within retail or FMCG backgrounds.