Retail Sales Assistant: Customer Service & Merchandising

Al-Futtaim; United Arab Emirates; On-site; AED 50,000 - 84,000; Full time

Job summary

Al-Futtaim is seeking a Support Sales Assistant to maintain a clean, tidy, and shoppable store environment and to drive sales through effective selling techniques and strong product knowledge. The role focuses on customer service, product guidance, and collaboration with internal teams to ensure accurate pricing, stock availability, and compelling store presentations in a dynamic retail setting.

Applicants should have at least secondary education and 2 years’ retail experience, with the ability

Qualifications

• Completion of Secondary school education.
• At least 2 years of experience in a retail environment.
• Ability to manage concrete tasks with focus and precision.
• Familiarity with retail processes and customer service techniques.

Responsibilities

• Provide a high level of customer service both internal and external.
• Assist and advise customers in a professional manner regarding product categories.
• Actively learn product uses and benefits to effectively advise customers.
• Drive sales through add-on sales and product recommendations.
• Assist with the receiving and display of goods following approved procedures.
• Ensure products are available for customer purchase promptly.
• Comply with in-store procedures regarding pricing and ticketing.
• Prevent loss related to incorrect pricing by ensuring accurate and visible product pricing.
• Apply Merchandising Principles to maintain a corporate image.
• Initiate and maintain a cleaning program for assigned department.
• Ensure the store looks appealing and organized in its product category.
• Assist in stock take, new store openings, product and seasonal launches when required.

Skills

Interpersonal skills

Communication skills

Product knowledge

Detail oriented

Teamwork

Education

Secondary education

Job description

Al-Futtaim is seeking a Support Sales Assistant to maintain a clean, tidy, and shoppable store environment and to drive sales through effective selling techniques and strong product knowledge. The role focuses on customer service, product guidance, and collaboration with internal teams to ensure accurate pricing, stock availability, and compelling store presentations in a dynamic retail setting.

Applicants should have at least secondary education and 2 years’ retail experience, with the ability