Retail Performance & Operations Specialist

LVMH; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Sephora UAE is seeking a Retail Performance & Operations Specialist to coordinate between stores and key departments, ensuring accurate reporting and timely follow-up on initiatives. You will support store alignment with guidelines and drive execution across the retail network.

You will lead the preparation of weekly, monthly, and quarterly meetings, analyze KPIs, and manage communications and store data to support commercial targets with a detail-oriented, cross-functional mindset.

Qualifications

• 5 years of experience in retail operations or a similar support role.
• Bachelor's degree in Business Administration, Retail Management, Finance, Data Analytics, or related field.
• Strong analytical and financial acumen to interpret retail KPIs and trends.
• Advanced proficiency in Excel and PowerPoint for reports and dashboards.
• Excellent communication and cross-functional coordination skills.
• Strong stakeholder management and data accuracy commitment.
• High attention to detail with ability to manage multiple deadlines.

Responsibilities

• Prepare and share timely retail KPI reports including store scorecards and launches.
• Analyze performance to identify trends, gaps, risks and opportunities.
• Lead budgeting support and accuracy for Ramadan targets and stock/shrinkage.
• Coordinate weekly, monthly and quarterly retail meetings with departments.
• Own store database information and ensure accurate, up-to-date data.

Skills

Analytical thinking

Financial acumen

Communication

Coordination

Stakeholder management

Attention to detail

Organization

Education

Bachelor's degree in Business Administration / Retail Management / Finance / Data Analytics

Tools

Excel

PowerPoint

Job description

Retail Performance amp Operations SpecialistAt Sephora

beauty is about feeling seen valued and empowered individually and collectively It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day Together we belong to something beautiful Since its inception in 1969 in Limoges France and as part of the LVMH Group since 1997 Sephora has been disrupting the prestige beauty retail industry Today Sephora continues to break with convention to drive its mission champion a world of inspiration and inclusion where everyone can celebrate their beauty With 56 000 employees in 35 countries we connect customers and beauty brands within the world s most passionate beauty community With a curation of nearly 500 brands and our own label Sephora Collection we offer the most unique and diverse range of products fragrances makeup hair care skincare and much more.

Position Purpose The Retail Performance amp Operations Specialist supports seamless coordination between stores and key departments through accurate performance reporting clear and structured communication and timely follow-up on retail initiatives and launches The role helps ensure stores remain aligned with the latest guidelines priorities and business requirements enabling consistent and effective execution across the retail network You will excel and enjoy this position if you are ready to actively handle the following missions

RETAIL REPORTING amp INSIGHTS

Prepare and share timely reports covering all key retail KPIs including store scorecards Click amp Collect Service Love Meter and monthly achievements Analyse performance identify key trends gaps risks and opportunities Provide actionable insights to support Retail Directors and store teams in defining corrective actions Monitor performance against plan and flag deviations requiring immediate action

BUDGET amp FINANCIAL SUPPORT

Support Retail Directors in consolidating yearly Ramadan monthly commercial and SC budget preparation including daily splits of commercial targets and stock and shrinkage Support Finance with accurate commission calculations and required validations Ensure data accuracy and consistency across financial and retail reporting

RETAIL MEETINGS amp PERFORMANCE MANAGEMENT

Lead the preparation and coordination of weekly monthly and quarterly retail meetings Coordinate with relevant departments and consolidate the required content and performance analysis Ensure key performance gaps and action plans are clearly highlighted during meetings

RETAIL COMMUNICATION

Own the preparation validation and distribution of retail communications Develop and maintain a central communication channel serving as the reference point for stores ensuring information is accurate accessible and easy to find Manage a dedicated WhatsApp group for urgent and quick updates

NOVELTIES amp LAUNCH COMMUNICATION

Act as the Novelties Champion point of contact Ensure all launch information is accurately cascaded to stores and properly understood and implemented Monitor execution versus the launch plan and alert the relevant departments immediately when deviations are identified

STORE DATABASE amp INFORMATION MANAGEMENT

Own and maintain the Store DB platform ensuring all information is accurate and up to date Maintain key store information including sales area working hours KCP information and store photos particularly following renovations or changes Ensure the database remains a reliable source of information for Retail and relevant stakeholders

• 5 years of experience in retail operations, commercial coordination, business analysis, or a similar support role, ideally within a fast-paced retail environment.


• Bachelor s degree in Business Administration, Retail Management, Finance, Data Analytics, or a related field.


• Strong analytical and financial acumen, with the ability to interpret retail KPIs, identify trends, and translate data into clear, actionable insights.


• Advanced proficiency in Excel and PowerPoint, with experience preparing accurate reports, dashboards, presentations, and budget-related analyses.


• Excellent communication and coordination skills, with the ability to prepare clear retail communications and ensure effective information flow across stores and departments.


• Strong stakeholder management skills and confidence working cross-functionally with Retail, Finance, and other key departments.


• High attention to detail and a strong commitment to data accuracy, consistency, and timely follow-up.


• Excellent organisation, prioritisation, problem-solving, and critical-thinking skills, with the ability to manage multiple deadlines in a dynamic environment.