Retail Operations Manager - Apparel Group - Dubai, UAE

Apparel Group; Dubai; On-site; AED 200,880 - 279,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based incentives

Career progression opportunities

Job summary

Apparel Group is seeking an experienced Retail Operations Manager in Dubai, UAE, to oversee multi-store operations and drive revenue growth through the implementation of retail standards. The ideal candidate will manage performance, enhance the customer experience, and ensure compliance with operational procedures.

With over 6-8 years of experience in retail operations management and proven leadership abilities, you will play a pivotal role in achieving sales targets and optimizing store performance.

Join one of the region's largest fashion and lifestyle retail groups and enjoy competitive compensation and career progression opportunities.

Qualifications

• 6-8 years of progressive experience in retail operations, including at least 3 years in a managerial capacity.
• Proven ability to manage large teams and deliver results across multiple store formats.
• Strong understanding of retail KPIs, budgeting, and sales forecasting.
• Excellent leadership, communication, and team-building skills.
• Hands-on experience in store setup, visual merchandising, and customer experience management.
• Strong analytical skills.

Responsibilities

• Drive sales performance across all assigned stores by achieving KPIs.
• Set and monitor sales and profitability targets for stores.
• Guide Area Managers and Store Managers to maximize productivity.
• Implement and monitor company SOPs and loss prevention guidelines.
• Recruit, train, and mentor staff on sales techniques and customer engagement.
• Evaluate staff performance through KPIs and regular appraisals.
• Lead employee development initiatives in coordination with HR.
• Conduct regular operations meetings to review performance.
• Collaborate with the Brand General Manager on sales forecasts.
• Monitor stock levels and optimize inventory performance.
• Participate in new store design and set-up.
• Ensure compliance with all legal and operational requirements.

Skills

Retail operations management

Multi-store leadership and performance tracking

Staff training and development

Inventory and stock optimization

Customer experience enhancement

Education

Bachelor's degree in Business Administration, Retail Management, or a related field

Tools

Microsoft Office

ERP systems

Job description

Position Overview

Retail Operations Manager – Apparel Group – Dubai, UAE

Apparel Group Dubai is hiring an experienced Retail Operations Manager to lead multi‑store operations, drive revenue growth, and ensure consistent execution of retail standards across all outlets. The role focuses on achieving sales targets, optimizing store performance, and maintaining exceptional customer experience while ensuring adherence to company SOPs and operational excellence. The ideal candidate will bring strong leadership, analytical, and people management skills with a proven track record in multi‑store retail management.

Job Details

Country: UAE
City: Dubai
Industry: Retail
Function: Retail
Salary: 18000-25000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full‑time

Key Responsibilities

• Drive sales performance across all assigned stores by achieving KPIs such as average transaction value, conversion rate, and sales per square foot.
• Set and monitor sales and profitability targets for stores, ensuring consistent growth and operational efficiency.
• Guide Area Managers and Store Managers to maximize productivity through effective resource allocation and team development.
• Implement and monitor company SOPs, policies, and loss prevention guidelines to maintain compliance across all locations.
• Oversee the execution of Visual Merchandising guidelines to maintain consistent brand identity.
• Recruit, train, and mentor staff on sales techniques, customer engagement, and operational excellence.
• Evaluate staff performance through KPIs and regular appraisals, providing feedback and career development support.
• Lead employee development initiatives in coordination with HR and training teams to ensure skill enhancement and succession planning.
• Conduct regular operations meetings with Area and Store Managers to review performance, challenges, and strategic plans.
• Collaborate with the Brand General Manager on sales forecasts, marketing initiatives, and business improvement areas.
• Monitor stock levels, movement, and product mix to optimize inventory performance and reduce slow‑moving items.
• Partner with merchandising and planning teams to improve replenishment accuracy and category performance.
• Participate in new store design, layout planning, and set‑up to ensure alignment with brand and operational requirements.
• Coordinate with marketing for brand visibility, promotions, and campaign execution across stores.
• Ensure compliance with all legal and operational requirements related to store operations and openings.

Ideal Profile

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• 6-8 years of progressive experience in retail operations, including at least 3 years in a managerial capacity.
• Proven ability to manage large teams and deliver results across multiple store formats.
• Strong understanding of retail KPIs, budgeting, and sales forecasting.
• Excellent leadership, communication, and team‑building skills.
• Hands‑on experience in store setup, visual merchandising, and customer experience management.
• Strong analytical skills and proficiency in Microsoft Office and ERP systems.

Skills Set

• Retail operations management
• Multi‑store leadership and performance tracking
• Staff training and development
• Inventory and stock optimization
• Customer experience enhancement

Why Join Us

• Join one of the region's largest fashion and lifestyle retail groups with an extensive brand portfolio.
• Lead diverse store operations and contribute directly to company‑wide growth strategies.
• Competitive compensation, performance‑based incentives, and clear career progression opportunities.
• Work in a fast‑paced, dynamic retail environment that values innovation and people development.

About the Company

Apparel Group is a global retail powerhouse headquartered in Dubai, UAE, managing over 80 international and home‑grown brands across fashion, footwear, beauty, and F&B. With more than 2,000 stores across 14 countries, the company is committed to creating exceptional shopping experiences through innovation, quality, and customer focus. Apparel Group continues to lead the regional retail sector with its dedication to sustainability, digital transformation, and people empowerment.