Retail Operations & Customer Experience Lead

Azadea Group; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading retail company in Dubai seeks an Assistant Manager II to enhance customer service and assist in operational management. The ideal candidate will have over five years in retail, with at least two years in a managerial capacity. Responsibilities include supervising staff, maintaining inventory, and preparing performance reports. Strong proficiency in English and a Bachelor's degree are required, along with excellent customer focus and conflict management skills.

Qualifications

• Five years of experience in Retail, or a similar role.
• Two years of experience in a managerial role.

Responsibilities

• Serve customers and support shop operations.
• Greet customers and assist in purchase decisions.
• Maintain inventories and place product orders.
• Prepare reports on key performance indicators.
• Schedule staff effectively.
• Supervise opening and closing processes.

Skills

Fluency in English

Strong product knowledge

Proficiency in MS Office

Education

Bachelor's degree in a related field

Job description

A leading retail company in Dubai seeks an Assistant Manager II to enhance customer service and assist in operational management. The ideal candidate will have over five years in retail, with at least two years in a managerial capacity. Responsibilities include supervising staff, maintaining inventory, and preparing performance reports. Strong proficiency in English and a Bachelor's degree are required, along with excellent customer focus and conflict management skills.