Retail Learning & Development Specialist

Al-Futtaim; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Al-Futtaim Retail is seeking a Learning & Development Specialist to deliver training across stores and regional levels, aligning with the SLA. The role combines strategic planning with operational execution, coordinating learning activities, ensuring availability of facilitators, and partnering with store management, HRBP, SMEs and regional L&D to achieve on‑time, impactful outcomes.

You will drive engagement through campaigns and digital tools, monitor completion and certifications, and

Qualifications

• Diploma, Higher Diploma, or equivalent vocational qualification in Human Resources, Learning & Development, Business, or a related field.
• 1-3 years of experience in Learning & Development, HR, or a people support role, preferably within a retail or operational environment.
• Proficiency with learning management systems (LMS) and digital tools for learning delivery and coordination.
• Strong organizational, planning, and follow-up skills, with experience in managing timelines, learning calendars, and coordination across multiple stakeholders.

Responsibilities

• Translate business and training needs into annual and monthly learning plans aligned with regional priorities and SLA commitments.
• Coordinate the end-to-end delivery of learning solutions including classroom, virtual, blended, and self-learning in line with learning pathways and priorities.
• Ensure availability and readiness of facilitators, buddies, and learning resources to meet service expectations.
• Maintain an active pool of facilitators and buddies.
• Drive learning engagement through campaigns, communication, and social learning initiatives.
• Promote a strong learning culture aligned with values and ways of working.
• Execute engagement campaigns successfully and achieve high learning participation and completion rates.
• Monitor learning delivery, completion, and certification through agreed platforms and dashboards.
• Ensure accuracy, compliance, and timely reporting in line with SLA standards.
• Deliver monthly learning dashboards on time and achieve certification and compliance targets.
• Act as the learning consultant for Line Managers, HRBP, SMEs, and Regional L&D.
• Support managers in enabling development, performance cycles, and individual development plans (IDPs).
• Ensure manager satisfaction and successful learning enablement during key people cycles.
• Contribute to regional and retail learning initiatives, projects, and continuous improvement of learning solutions.
• Share insights, best practices, and learning outcomes with regional stakeholders.
• Participate actively in regional learning initiatives and ensure effective communication of best practices.

Skills

Organizational skills

Planning

LMS proficiency

Communication

Adaptability

Education

Diploma / Higher Diploma in HR or Learning & Development

Job description

Al-Futtaim Retail is seeking a Learning & Development Specialist to deliver training across stores and regional levels, aligning with the SLA. The role combines strategic planning with operational execution, coordinating learning activities, ensuring availability of facilitators, and partnering with store management, HRBP, SMEs and regional L&D to achieve on‑time, impactful outcomes.

You will drive engagement through campaigns and digital tools, monitor completion and certifications, and