Retail IT & Store Openings Specialist

R&B Fashion; Dubai; Sur place; AED 89 000 - 134 000; Plein temps

Résumé du poste

R&B Fashion in Dubai is looking for an experienced Store IT Support specialist. You will diagnose and resolve POS, billing software, and network issues across retail and F&B outlets, while supporting biometric attendance and access control devices to maintain smooth operations.

You will also coordinate IT setup for new stores, install assets, configure networks and VPNs, test systems, and manage asset decommissioning for closures, ensuring proper asset records and compliance.

Qualifications

• Bachelor’s degree in computer science, information technology, engineering, or related technical discipline.
• Relevant professional certifications in infrastructure technologies are preferred.

Responsabilités

• Diagnose and resolve POS, billing software, and network issues at retail and F&B stores.
• Troubleshoot biometric attendance and access control devices and firmware issues.
• Investigate IT-related store complaints including payment failures and connectivity disruptions.
• Deliver remote support via remote access; conduct on-site visits for hardware replacements or escalated POS issues.
• Log, triage, and manage all store tickets within SLA; communicate with store managers during resolution.
• Coordinate IT setup for new stores: asset lists, network requirements, and site readiness.
• Manage IT asset collection and decommissioning for closing stores; maintain asset registers.
• Configure store networks, firewalls, VPNs, and test mPOS and billing software; ensure LAN/WAN readiness.
• Provide onboarding IT support for new employees: imaging, software installation, AD accounts, and policy training.

Connaissances

POS systems

Networking

Remote support

Active Directory

Microsoft 365

Biometric devices

IT troubleshooting

IT asset management

Formation

Bachelor’s degree in Computer Science/IT/Engineering

Outils

Active Directory

VPN

Billing software

POS terminals

Description du poste

R&B Fashion in Dubai is looking for an experienced Store IT Support specialist. You will diagnose and resolve POS, billing software, and network issues across retail and F&B outlets, while supporting biometric attendance and access control devices to maintain smooth operations.

You will also coordinate IT setup for new stores, install assets, configure networks and VPNs, test systems, and manage asset decommissioning for closures, ensuring proper asset records and compliance.