Retail Department Lead: Merchandising & Customer Service

Azadea Group; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Azadea Group is seeking an experienced Department Manager to supervise departmental floor activities, ensure excellent customer service, and uphold brand standards in Dubai. You will manage merchandising, inventory, and staff performance, lead weekly meetings, provide training, and drive up-selling strategies to achieve sales targets.

Fluency in English and proficiency with MS Office are required. This role emphasizes developing a high-performing team and delivering consistent store presentation

Qualifications

• Fluency in English.
• Proficiency in MS Office.
• Strong knowledge and understanding of shop operating procedures.
• Five to seven years of experience in Retail, or a similar role.
• Two years of experience in a managerial role.

Responsibilities

• Greet customers and ensure that shop staff provide timely and quality service in accordance with established standards.
• Ensure the proper implementation of company policies and procedures to enhance operational effectiveness.
• Control the merchandising of products to optimize sales while maintaining alignment with brand image and standards.
• Monitor stock levels continuously, maintain inventories, and reorder merchandise as necessary to ensure adequate stocks and maximum availability of range and sizes at all times.
• Manage department staff by establishing goals and objectives, overseeing performance management, and developing and motivating employees to achieve high levels of performance.
• Conduct daily department meetings to ensure clear understanding and effective communication of activities, objectives, and events.
• Provide on-the-job training, demonstrations, and instructions for existing employees to foster their development and maintain high standards of performance.
• Specific to Multimedia: Plan and prepare the team schedule on a weekly basis, submitting it to the hierarchy for approval.
• Specific to Multimedia: Implement up-selling and cross-selling strategies within the team to maximize sales volume and achieve set targets.
• Specific to Multimedia: Conduct bi-annual performance appraisals for department staff.

Skills

Fluency in English

Five to seven years of experience in a

Two years of managerial experience

Tools

MS Office

Job description

Azadea Group is seeking an experienced Department Manager to supervise departmental floor activities, ensure excellent customer service, and uphold brand standards in Dubai. You will manage merchandising, inventory, and staff performance, lead weekly meetings, provide training, and drive up-selling strategies to achieve sales targets.

Fluency in English and proficiency with MS Office are required. This role emphasizes developing a high-performing team and delivering consistent store presentation