Retail Customer Success Lead (UAE Nationals)

NielsenIQ; Sharjah; Hybride; AED 78 000 - 123 000; Plein temps

Avantages offerts par ce poste

Flexible working environment

Volunteer time off

Résumé du poste

NielsenIQ in the UAE is hiring an Executive, Retail Customer Success to support national talent in Sharjah. You will manage entry-level client queries, ensure on-time delivery of deliverables, and coordinate with NIQ platforms to resolve issues in a hybrid, multicultural environment.

The role emphasizes strong English communication, advanced Excel and PowerPoint use, and data-driven problem solving to maintain excellent customer relationships and drive value for clients while aligning with

Qualifications

• Graduate or master's degree with at least 0-3 years of work experience.
• Strong written and verbal English communication skills.
• Proficient in Excel with features like Pivot Tables, VLOOKUP and formatting; PowerPoint knowledge required.
• Analytical ability and interest in data and operational processes.
• Project management aptitude, including task sequencing and problem solving.
• Well organized with reliability in meeting deadlines and teamwork.

Responsabilités

• Execute, monitor, and improve delivery management and service tasks for the assigned workstream, including snapshot delivery and query resolution.
• Build working expertise in NIQ processes and methodologies and contribute to improving deliverable quality and efficiency.
• Resolve client queries and provide data or information in line with contractual terms, agreed success criteria, tracking requirements, and ways of working.
• Triage Client requests across markets and client category groups, including data, resolution, and snapshot requests; track actions and improvement needs.
• Coordinate with other NIQ teams and market Customer Service teams to investigate issues and agree resolutions, following defined job aids and process designs
• Support the servicing elements of the Joint Business Plan and coordinate with client on ways of working.
• Meet applicable performance KPIs and process requirements, with a focus on on-time delivery, data accuracy, quality, and work discipline.
• Work effectively with colleagues and stakeholders in a hybrid, multi-cultural environment

Connaissances

English communication

Analytical mindset

Project management

Attention to detail

Formation

Bachelor's degree

Master's degree

Outils

Microsoft Excel

PowerPoint

Description du poste

NielsenIQ in the UAE is hiring an Executive, Retail Customer Success to support national talent in Sharjah. You will manage entry-level client queries, ensure on-time delivery of deliverables, and coordinate with NIQ platforms to resolve issues in a hybrid, multicultural environment.

The role emphasizes strong English communication, advanced Excel and PowerPoint use, and data-driven problem solving to maintain excellent customer relationships and drive value for clients while aligning with