Entry-Level Customer Success Analyst — Data & Delivery

NIQ for Digital Commerce; Sharjah; On-site; AED 52,000 - 76,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ for Digital Commerce is seeking an Entry‑Level Customer Support Analyst in the United Arab Emirates, Sharjah. You will manage client queries, deliverables and data insights via NIQ platforms, ensuring timely, accurate responses and high customer satisfaction.

The role emphasizes delivering quality deliverables, triaging requests, and collaborating with cross‑functional teams. Strong Excel and PowerPoint skills, plus English proficiency, are essential for success.

Qualifications

• Graduate or master’s degree with at least 0–3 years of work experience.
• Strong written and verbal English communication skills.
• Strong Microsoft Excel skills including pivot tables, VLOOKUP, conditional functions, conditional formatting, chart building and formatting; PowerPoint knowledge required.
• Analytical ability and interest in data and operational processes.
• Project management aptitude including task sequencing, critical-path thinking, and problem solving.
• Good organization and reliability in meeting deadlines, team player.
• Experience or knowledge of AI tools for query resolution, automation and productivity improvements.

Responsibilities

• Maintain and enhance customer relationships and ensure deliverables and queries are addressed efficiently.
• Execute, monitor and improve delivery management and service tasks for the workstream.
• Resolve client queries and provide data in line with contractual terms and success criteria.
• Triage client requests across markets and client groups and track actions.
• Coordinate with NIQ teams and market Customer Service to investigate issues and agree resolutions.
• Support Joint Business Plan servicing elements and coordinate with clients on ways of working.
• Meet applicable KPIs with focus on on-time delivery, data accuracy and quality.
• Work in a hybrid, multi-cultural environment.

Skills

English communication

Excel

Analytical ability

Project management

Organizational skills

AI tools knowledge

Research industry knowledge

Education

Bachelor's or Master's degree

Tools

Excel

PowerPoint

AI tools

Job description

NIQ for Digital Commerce is seeking an Entry‑Level Customer Support Analyst in the United Arab Emirates, Sharjah. You will manage client queries, deliverables and data insights via NIQ platforms, ensuring timely, accurate responses and high customer satisfaction.

The role emphasizes delivering quality deliverables, triaging requests, and collaborating with cross‑functional teams. Strong Excel and PowerPoint skills, plus English proficiency, are essential for success.