Entry-Level Retail Customer Success Analyst (Hybrid)

Nielsen Consumer LLC; Abu Dhabi; Hybrid; AED 90,000 - 180,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ is seeking a Customer Support Analyst in Abu Dhabi, UAE to maintain and enhance customer relationships through NIQ platforms. The role focuses on timely query resolution, data accuracy, and quality deliverables in a hybrid, multicultural setting.

Ideal candidates have a graduate or master's degree with up to 3 years of experience, strong English communication, advanced Excel skills (pivot tables, VLOOKUP, conditional formatting) and familiarity with PowerPoint. AI tools knowledge is a plus.

Qualifications

• Strong written and verbal English communication skills.
• Analytical ability and interest in data and operational processes.
• Project management aptitude, including task sequencing and problem solving.

Responsibilities

• Execute, monitor, and improve delivery management and service tasks for the assigned workstream, including snapshot delivery and query resolution.
• Build expertise in NIQ processes and methodologies to improve deliverable quality and efficiency.
• Resolve client queries and provide data or information in line with contractual terms and tracking requirements.
• Triage client requests across markets and client category groups, including data, resolution, and snapshot requests; track actions and improvements.
• Coordinate with other NIQ teams and market Customer Service teams to investigate issues and agree resolutions following defined processes.
• Support the servicing elements of the Joint Business Plan and coordinate with client on ways of working.
• Meet applicable performance KPIs and process requirements, focusing on on-time delivery, data accuracy, quality, and work discipline.
• Work effectively with colleagues and stakeholders in a hybrid, multi-cultural environment.

Skills

English communication

Analytical ability

Project management

Team collaboration

AI tools understanding

Education

Graduate or Master’s degree (0-3 years experience)

Tools

Excel

PowerPoint

Job description

NIQ is seeking a Customer Support Analyst in Abu Dhabi, UAE to maintain and enhance customer relationships through NIQ platforms. The role focuses on timely query resolution, data accuracy, and quality deliverables in a hybrid, multicultural setting.

Ideal candidates have a graduate or master's degree with up to 3 years of experience, strong English communication, advanced Excel skills (pivot tables, VLOOKUP, conditional formatting) and familiarity with PowerPoint. AI tools knowledge is a plus.