Retail Commercial Lead: Strategy, Revenue & Partnerships

Emirates Group Careers; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

dnata Catering and Retail is a leading inflight hospitality provider seeking a Commercial Manager Retail to lead and manage the department's commercial activities, including relationships, sales, marketing, branding, and partnerships, to increase revenue and yield.

The role supports the VP Retail to develop and implement strategies, build data-driven insights, and coordinate with dnata and EK Group to seize opportunities across local and international markets.

Responsibilities

• Support VP Retail to develop and implement a commercial sales and marketing strategy.
• Develop and enhance the existing systems to maximise the revenue generating potential and enable dnata to build and maintain important data on its key customers and markets.
• Establish an effective communication process with key customers to ensure account potential is maximized across the dnata local and overseas businesses in a coordinated and consistent manner.
• Provide market analysis on airports airlines volumes revenues yields etc. in the areas that dnata operate in to better understand the markets and contribute to the identification and targeting of new business and the creation of strategic plans for each of these new businesses.
• Establish relationships with relevant colleagues and interface with the rest of dnata and EK Group to ensure commercial opportunities are identified and acted upon as effectively as possible.
• Implement and maintain a system of Strategic Account Management to ensure that the business understands and develops its key customer relationships both locally in each business and network-wide in order to increase both yield and revenue.
• Oversee commercial activity such as corporate events collateral (brochures newsletters gifts etc.) and branding. Work closely with the Corporate Communications Account Manager to prepare briefs annual and quarterly plans and Corporate Communications strategy for dnata.
• Work with dnata International/dnata Catering/dnata AO in order that sales and marketing activity is undertaken in an integrated and unified manner.
• Ensures compliance to all relevant safety policies procedures and controls across the department to guarantee employee safety legislative compliance and a responsible environmental attitude

Job description

dnata Catering and Retail is a leading inflight hospitality provider seeking a Commercial Manager Retail to lead and manage the department's commercial activities, including relationships, sales, marketing, branding, and partnerships, to increase revenue and yield.

The role supports the VP Retail to develop and implement strategies, build data-driven insights, and coordinate with dnata and EK Group to seize opportunities across local and international markets.