Retail Banking Ops & Service Leader

Rakbank; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

National Bank of Ras Al Khaimah is seeking an Operations & Service Manager for the Retail Banking Group in Dubai. The person will oversee branch operations, ensure high-quality customer service, and manage risks and regulatory compliance on site.

The role requires a Bachelor’s Degree and strong leadership, analytical, and coaching abilities to drive performance and staff development within a retail banking environment.

Qualifications

• Bachelor’s degree required.
• Strong analytical and leadership skills.
• Experience in retail banking operations and risk/compliance.

Responsibilities

• Ensure transactions comply with procedures and regulations.
• Manage branch cash operations and optimize cash handling.
• Oversee administrative tasks with accuracy and timeliness.
• Maintain Business Continuity Plans and staff training.
• Display regulatory signage, tariffs, and exchange rates clearly.
• Coaching, performance reviews, and staff development.
• Promote cross-selling and monitor team performance.

Skills

Analytical Thinking

Motivational Support

Teamwork

Initiative

Staff Development

Performance Management

Customer Orientation

Process Adherence

Education

Bachelor’s Degree

Job description

National Bank of Ras Al Khaimah is seeking an Operations & Service Manager for the Retail Banking Group in Dubai. The person will oversee branch operations, ensure high-quality customer service, and manage risks and regulatory compliance on site.

The role requires a Bachelor’s Degree and strong leadership, analytical, and coaching abilities to drive performance and staff development within a retail banking environment.