Banking Operations & Service Leader

TALENTMATE; Dubai; Vor Ort; AED 216.000 - 360.000; Vollzeit

Zusammenfassung

TALENTMATE is hiring a Mid-Level Operations Manager in Dubai, United Arab Emirates, for a banking operations role. You will oversee branch cash operations, ensure regulatory compliance, and manage administrative tasks with accuracy and timeliness.

You will maintain business continuity plans, display regulatory signage and exchange rates, and act as custodian of till cash for tellers and vaults. The role emphasizes risk & compliance, process adherence, and staff coaching.

Qualifikationen

• Behavioral competencies: Analytical Thinking, Motivational Support, Teamwork, Initiative, Staff Development.
• Functional competencies: Performance Management, Customer Orientation, Persuasive Communication, Influencing Skills, Process Adherence

Aufgaben

• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Bag, box or gift-wrap packages

Kenntnisse

Analytical Thinking

Motivational Support

Teamwork

Initiative

Staff Development

Jobbeschreibung

TALENTMATE is hiring a Mid-Level Operations Manager in Dubai, United Arab Emirates, for a banking operations role. You will oversee branch cash operations, ensure regulatory compliance, and manage administrative tasks with accuracy and timeliness.

You will maintain business continuity plans, display regulatory signage and exchange rates, and act as custodian of till cash for tellers and vaults. The role emphasizes risk & compliance, process adherence, and staff coaching.