Director of Restaurants, Bars & Experiences

Mandarin Oriental Hotel Group; Abu Dhabi; On-site; AED 800,000 - 1,200,000; Full time

Job summary

Mandarin Oriental Abu Dhabi seeks a Director of Restaurants Bars & Experiences to lead a multi-outlet luxury F&B portfolio at Emirates Palace. The role combines strategy, people leadership and guest-centric programming across restaurants, bars, banqueting and experiences.

You will drive revenue, guest loyalty and profitability while upholding the highest standards of service and safety, mentoring a high-performing team, and partnering with Sales & Marketing to create destination dining

Qualifications

• Bachelor's Degree in Hospitality Management or relevant field.
• Senior leadership experience in luxury F&B operations.
• Strong operational, commercial and financial management skills in F&B.
• Proven ability to manage multi-outlet high-performing operations.
• Excellent leadership, communication and people management skills.
• Strong knowledge of food safety (HACCP) and service standards.

Responsibilities

• Lead all RB&E strategy and align with hotel objectives to drive performance.
• Oversee outlets, ensure concept identity and strong service standards.
• Develop and mentor a high-performing RB&E team with clear roles.
• Drive budgeting, forecasting, and long-term business planning.
• Maximise revenue, profitability, guest loyalty and market share.
• Deliver innovative guest experiences across all outlets.
• Collaborate with Sales & Marketing on promotions and partnerships.
• Ensure systems, data, cost controls and HACCP compliance.

Skills

Leadership

Communication

People management

Marketing & PR

Education

Bachelor's Degree in Hospitality Management or relevant field

Job description

About the job

Based at the Emirates palace Mandarin Oriental Abu Dhabi within the Restaurants Bars amp Experiences Department the Director of Restaurants Bars amp Experiences is responsible for positioning RB amp E as a strategic driver of hotel performance creating distinctive concepts and destination venues that guests actively seek out return to and recommend The Director is accountable for long-term business growth through compelling concepts memorable experiences high-performing teams driving revenue guest loyalty and profitability leads all dining and experiential operations including restaurants bars banqueting entertainment programming and guest experiences ensuring strong commercial performance operational excellence innovation and exceptional guest experiences in line with Mandarin Oriental brand standards

As Director of Restaurants Bars amp Experiences you will be responsible for the following duties

Strategy amp Operations

• Lead all restaurants bars banqueting events and experiences Execute the RB amp E strategy on property aligned with Group objectives Ensure each outlet has a clear concept identity target guest and positioning bringing concepts to life aligned with Corporate Ensure consistent and exceptional service is delivered whilst driving operational excellence

Team Leadership amp Development

• Lead and develop a high-performing RB amp E team Define clear roles responsibilities and recruitment strategy across the department and continuously engage all colleagues Define and drive training and continuous improvement plan from commercial performance to operational excellence and exceptional service Set a culture of accountability collaboration creativity and continuous improvement

Commercial Performance

• Own and drive the overall commercial performance of Restaurants Bars amp Experiences including restaurants bars banqueting and experiential offerings Lead budgeting forecasting and strategic business planning processes Drive revenue growth profitability guest loyalty and external demand generation Maximise banqueting revenue profitability market share and guest satisfaction through strategic positioning experience design and close collaboration with Sales amp Marketing Drive margin discipline by optimising labour and food cost through demand planning menu engineering concept design and cost control Actively monitor outlet and banqueting performance identifying opportunities to optimise reposition enhance or rejuvenate concepts to maximise business performance and guest appeal Leverage guest insights market trends and performance data to strengthen commercial outcomes and long-term destination positioning

Guest Experience amp Quality

• Deliver and embed innovation and memorable guest experiences across all outlets and touchpoints Continuously raise standards for product quality and service delivery Monitor guest feedback and seek to always improve satisfaction metrics Ensure compliance with hygiene safety and HACCP standards

Marketing amp Business Development

• Position outlets as destination venues within the local market Drive cultural relevance through activations partnerships and experiences Work with Sales amp Marketing on promotions and partnerships and leverage all relevant channels including social media Monitor market trends and competitor activity to ensure Mandarin Oriental RB amp E concepts remain distinctive and desirable Ensure brand visibility and organise guest engagement initiatives

Systems amp Controls

• Ensure effective use of and drive adoption for operational and reporting systems and data according to Mandarin Oriental standards ensuring regular training for the team Maintain oversight on cost control inventory and performance tracking Embed performance tracking and accountability at outlet level

Qualifications and Requirements

• Bachelor s Degree in Hospitality Management or relevant field.
• Senior leadership experience in luxury F&B operations.
• Strong operational, commercial and financial management skills, experience in driving marketing and public relation activities in food and beverage.
• Proven ability to manage multi-outlet high-performing operations including restaurants and bar management, banqueting, room service, culinary and stewarding.
• Excellent leadership, communication skills and People Management skills.
• Strong knowledge of food safety (HACCP) and service standard