Assistant Room Service Manager

Kempinski Hotel; Dubai; On-site; AED 120,000 - 190,000; Full time

Job summary

Kempinski Hotel in Dubai invites applications for an Assistant Room Service Manager to lead the service team, delivering courteous, professional, and efficient guest service in line with Kempinski standards and driving sales. The role develops staff, supports the Room Service Manager, and acts as Duty Manager in their absence.

You will monitor quality, control costs, and ensure upselling opportunities are capitalized.

Qualifications

• Minimum 1 year in F&B management, preferably with a 5* hotel chain.
• Excellent written and verbal communication skills.
• Ability to establish and retain effective working relationships with hotel staff and clients/vendors.

Responsibilities

• Lead the Room Service team to deliver courteous, professional and efficient service.
• Assist the Room Service Manager and act as Duty Manager in their absence; drive upselling and revenue.
• Ensure opening/closing procedures, hygiene, grooming and dress code are followed; maintain high standards of personal appearance.
• Coordinate with the Culinary Team and attend daily/weekly outlet meetings; provide reports and analysis for monthly reviews.
• Monitor costs, assist in inventory, and contribute to cost control and budget adherence.

Skills

F&B management

Leadership

Guest service

Communication

Job description

To produce an outstanding guest experience within the outlet concept by managing a service team The Assistant Room Service Manager provides a courteous professional and efficient service in accordance with the outlet hotel and Kempinski standards driving sales and maximises profit The Assistant Room Service Manager must grow into the position of Room Service Manager

Responsibilities

Responsible to Room Service Manager Responsible for Room Service Supervisor Order Taker Waiter Waitress Set an example by reporting to duty punctually wearing business attire according to the hotels dress code amp Kempinski grooming standards maintaining a high standard of personal appearance and hygiene at all times Assist in leading the Room Service efficiently in costs and expenses constantly delivering the highest quality as well as driving high top line revenue and profit Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example Ensure that the place of work and surrounding area is kept clean and organised at all times Act as a Manager in duty in the absence of the Room Service Manager in the outlet Understand thoroughly the concept of the outlet and assume training responsibilities as requested by Room Service Manager Have an understanding of the monthly profit and loss statement of the department Conduct all outlet meetings in the absence of the Room Service Manager Perform up selling for all items offered by the department assigned as well as offering alternatives Assist in communication within the outlet and to attend daily weekly outlet meetings with the Culinary Team and fostering teamwork to constantly develop the Room Service for more success Attend and contribute to necessary staff meetings departmental trainings and hotel initiated trainings scheduled Assist in producing reports and analysis of the outlet and attend in the monthly performance meeting Assist in leading the outlet efficiently in cost and expenses constantly delivering the highest quality as well as driving high top line revenue and profit Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department Have the knowledge and understanding to explain and perform upselling for all items offered by the department assigned as well as offering alternatives Plan daily routine checklist and station division according to the work schedule Assist the Room Service Manager to produce outlet-specific reports and analysis for the monthly performance meeting Attend and contribute to all staff meetings departmental trainings and hotel initiated trainings Attend all required trainings as described by the department Attend daily pre-shift meetings to employees on preparation guest profile service and menu served Report incidents that require disciplinary actions immediately to the Room Service Manager Coordinate the review of outlet s operations manual updates annually as requested by the Room Service Manager Support activities and cooperation with the suppliers Assist in carrying out scheduled inventories of products and operating equipment Undertake reasonable tasks and secondary duties as appointed by the Head of Department Respond to any changes in the department as dictated by the hotel management Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department Assistant Head of Department ensuring that the follow up is performed with the guest Ensure that the opening and closing procedures established for the outlet are followed Act as Food amp Beverage Duty Manager during the absence of the Food amp Beverage Head of Department and Assistant Head of Department Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically Attend all daily weekly Food amp Beverage Meeting in the absence of the Room Service Manager

Requirements

• Minimum one (1) year in F&B management role, preferably with a 5* hotel chain
• Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
• Excellent written and verbal communication skills.
• Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
• Ability to identify and delegate tasks effectively.
• Excellent organizational and time management skills.
• Applies a professional, confidential and ethical approach at all times.
• Works in a safe, prudent and organised manner.
• Ability to operate computer and office equipment.
• Proficiency in Excel and Word.