Restaurant Supervisor- Abu Dhabi

Black Pearl Consult; Abu Dhabi; On-site; AED 50,000 - 70,000; Full time

Job summary

Black Pearl Consult is actively seeking an experienced Restaurant Supervisor for a busy bakery and café in Abu Dhabi. The role involves overseeing daily operations, ensuring exceptional guest experiences, and leading a dedicated front-of-house team.

The ideal candidate will have a diploma or bachelor's degree and at least 3-4 years of supervisory experience in hospitality. Strong leadership skills, excellent customer service, and the ability to manage multiple priorities are essential. A flexible schedule is required, with a focus on maintaining high service standards.

Qualifications

• Minimum 3-4 years of experience in a supervisory role within hospitality.
• Strong interpersonal skills and ability to lead a team.
• Good understanding of food safety and hygiene standards.

Responsibilities

• Supervise front-of-house operations to ensure high service standards.
• Lead and motivate restaurant staff for operational excellence.
• Monitor compliance with food safety regulations.

Skills

Leadership

Customer service

Problem solving

Education

Diploma or Bachelor's degree in Hospitality Management or related field

Tools

POS systems

Job description

We are seeking an experienced and customer-focused Restaurant Supervisor to oversee the daily operations of a busy bakery and café environment. The ideal candidate will be responsible for ensuring exceptional guest experiences, maintaining high service standards, supervising front-of-house staff, and supporting the efficient operation of the restaurant. This role requires strong leadership, excellent communication skills, and a passion for hospitality.

Key Responsibilities

• Supervise and coordinate daily front-of-house operations to ensure smooth service delivery.
• Lead, motivate and support restaurant staff to achieve operational and customer service excellence.
• Monitor staff performance, attendance, grooming and adherence to company policies and procedures.
• Ensure guests receive prompt, friendly and professional service at all times.
• Handle customer inquiries, feedback and complaints effectively and professionally.
• Assist with staff scheduling, training, onboarding and performance management.
• Monitor inventory levels and coordinate with relevant departments to maintain adequate stock.
• Ensure compliance with food safety, hygiene, health and safety regulations.
• Support the implementation of promotional activities, sales initiatives and operational improvements.
• Conduct opening and closing procedures and ensure operational readiness throughout shifts.
• Prepare daily operational reports and communicate key updates to management.
• Maintain cleanliness, organization and presentation standards across all dining and service areas.

Requirements

• Diploma or Bachelors degree in Hospitality Management, Business Administration or a related field.
• Minimum 34 years of experience in a supervisory role within a restaurant, café, bakery or hospitality environment.
• Strong leadership and team management abilities.
• Excellent customer service and interpersonal skills.
• Strong problem-solving and conflict-resolution capabilities.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Good understanding of food safety and hygiene standards.
• Proficiency in POS systems and basic reporting.
• Flexible to work shifts, weekends and public holidays as required.
• Experience within premium bakery, café or casual dining concepts is highly desirable.