Restaurant Service Lead – Guest Experience

The Ritz-Carlton Hotel Company, L.L.C.; Dubai; On-site; AED 60,000 - 82,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Dubai is seeking a Non-Management, Full Time role to ensure staff operate as a cohesive team delivering exceptional guest service.

You will oversee grooming, openings/closings, inventory, and daily operations while upholding The Ritz‑Carlton Gold Standards. You will also assist with hiring, training, scheduling, and coaching, while ensuring safety and quality standards are met.

Qualifications

• Bachelor-level or equivalent not required; 2+ years supervisory experience preferred.
• Related work experience: minimum 2 years in hospitality/service roles.
• Supervisory experience: at least 1 year in a team-lead capacity.

Responsibilities

• Ensure staff works together as a team to provide optimum service and meet guest needs.
• Inspect grooming and attire of staff and rectify deficiencies.
• Complete opening and closing duties including setup of supplies and tools, cleaning equipment and areas, locking doors.
• Inspect storage areas for organization, FIFO usage, and cleanliness.
• Complete scheduled inventories and stock and requisition necessary supplies.
• Monitor dining rooms for seating availability, service, safety, and guest well‑being.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees; act as role model and first contact for Fair Treatment/Open Door Policy.
• Follow all company safety and security policies; report accidents, injuries, and unsafe conditions; complete safety training and certifications.
• Ensure uniforms and personal appearance are clean and professional; protect company assets.
• Welcome and acknowledge guests per standards; anticipate service needs and assist guests, including those with disabilities; show genuine appreciation.
• Maintain clear, professional communication with team; develop positive working relationships and listen to concerns.
• Adhere to quality standards and identify ways to improve efficiency, productivity, quality, safety, or cost savings.
• Read and visually verify information; visually inspect tools and machinery for defects.
• Stand, sit, or walk for extended periods; move and lift objects up to 50 pounds; maneuver in confined spaces.
• Perform other reasonable duties as requested by Supervisors.

Skills

Team leadership

Guest service

Communication

Education

High school diploma or GED

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Dubai is seeking a Non-Management, Full Time role to ensure staff operate as a cohesive team delivering exceptional guest service.

You will oversee grooming, openings/closings, inventory, and daily operations while upholding The Ritz‑Carlton Gold Standards. You will also assist with hiring, training, scheduling, and coaching, while ensuring safety and quality standards are met.