Restaurant Manager

Le Royal Méridien Abu Dhabi; Abu Dhabi Emirate; On-site; AED 180,000 - 350,000; Full time

Job summary

Le Royal Méridien Abu Dhabi is seeking an experienced Restaurant Manager for Cafe Palmier, the all-day dining outlet. You will lead daily operations with a focus on guest satisfaction, brand standards, and memorable service aligned to the luxury hotel ethos.

The role requires 2–4 years in high-end hotel food & beverage management, strong leadership, and proficiency with POS systems. You will coach staff, manage guest feedback, and drive continuous improvement in service quality.

Qualifications

• 2–4 years of Restaurant Manager experience in luxury hotels.
• Proven track record of improving guest satisfaction scores.
• Strong leadership, coaching, and interpersonal skills.
• Proficiency with POS systems and guest feedback platforms.

Responsibilities

• Champion a guest-first culture and engage with guests during service.
• Identify and resolve service issues before escalation.
• Monitor guest satisfaction scores and drive improvements.
• Build rapport with repeat and VIP guests and personalize experiences.
• Oversee brand standards across service, ambiance, and SOPs.
• Oversee daily operations across breakfast, lunch, and dinner.
• Recruit, train, and supervise front-of-house staff.
• Collaborate with kitchen on menu planning and presentation.
• Manage inventory, costs, and vendor relationships.
• Plan and execute guest-focused promotions or events.

Skills

Guest satisfaction

Brand standards adherence

Leadership

Interpersonal skills

POS systems

Guest feedback platforms

Tools

POS systems

Job description

All Day Dining (Cafe Palmier) - Restaurant Manager

Candidate Profile:

• 2-4 years of Restaurant Manager experience in 5-star luxury hotels or simila
• Demonstrated track record of improving guest satisfaction scores and upholding brand standard
• Strong leadership, coaching, and interpersonal skill
• Proficiency in POS systems and guest feedback platform

Role Overview

Lead daily operations of the all-day dining outlet with an unwavering focus on guest satisfaction and strict adherence to brand standards - ensuring every guest, at every meal period, receives a consistent, memorable experience that reflects the brand's identity and value

Key Responsibilities

• Guest Satisfaction (Top Priority)
  • Champion a guest-first culture; personally engage with guests during service to gather feedback and ensure expectations are exceeded
  • Proactively identify and resolve service issues before they escalat; own service recovery when things go wrong
  • Monitor guest satisfaction scores (e.g., surveys, online reviews, comment cards) and drive continuous improvement action plans
  • Build rapport with repeat and VIP guests, anticipating preferences and personalizing their experience
  • Empower staff to make on-the-spot decisions that prioritize guest happiness within brand guidelines
• Brand Standards
  • Ensure strict compliance with brand SOPs across service sequence, plating, ambiance, uniforms, and guest interaction scripts
  • Conduct regular brand audits and mystery-shopper reviews; close gaps immediately through coaching and retraining
  • Maintain outlet cleanliness, décor, table settings, and overall presentation in line with brand identity at all times
  • Ensure menu presentation, food quality, and beverage service consistently reflect brand positioning
  • Train and certify all staff on brand values, service philosophy, and standard operating procedures during onboarding and ongoing refreshers
• Operational Management
  • Oversee daily operations across breakfast, lunch, and dinner service
  • Recruit, train, schedule, and supervise front-of-house staff
  • Collaborate with the kitchen team on menu planning, quality control, and food presentation
  • Manage inventory, cost control, and vendor relationships
  • Control labor and F&B costs while protecting service quality and guest experience
  • Ensure compliance with health, safety, and hygiene regulations
  • Analyze sales data and guest feedback trends to inform service and operational improvements
  • Conduct performance reviews with a strong emphasis on guest-service metrics and brand compliance
  • Plan and execute promotions or events that enhance guest experience while staying true to brand identity