Restaurant Hostess

Eathos; Dubai; On-site; AED 34,000 - 48,000; Full time

Job summary

Eathos in Dubai seeks a friendly Restaurant Hostess to greet guests, manage reservations, and seat guests, ensuring a welcoming first impression.

You will coordinate with the service team, handle inquiries, assist with menu knowledge, and maintain a tidy host stand while upholding high customer service standards.

Flexibility for evenings, weekends, and holidays is preferred; previous hostess experience is a plus.

Qualifications

• Friendly, approachable demeanor required.
• Clear verbal communication essential.
• Ability to manage reservations and guest flow in a fast-paced setting.
• Calm problem solver capable of handling guest concerns.
• Strong multitasking and organizational skills.
• Presentable appearance in line with dress code.

Responsibilities

• Greet guests warmly as they arrive and seat them according to preferences and availability.
• Manage seating plans and reservations; confirm booking details via phone, email, or in person.
• Provide excellent customer service, answer inquiries, suggest menu items, and accommodate special requests.
• Maintain a clean and welcoming waiting area and host stand, with menus and promos accessible.
• Develop menu knowledge, including sushi and other offerings; be aware of ingredients and allergens.
• Coordinate with service staff to ensure smooth guest flow and timely table turnover; remind guests of reservations when due.

Skills

Customer service

Communication

Organization

Problem solving

Multitasking

Appearance

Flexibility

Experience preferred

Job description

As a Restaurant Hostess, you will be the first point of contact for our valued guests, providing a warm and welcoming atmosphere. Your friendly demeanor, excellent communication skills, and attention to detail will create a positive and memorable dining experience for our customers. You will be responsible for greeting and seating guests, managing reservations, and assisting with various front-of-house tasks to ensure efficient and smooth restaurant operations.

Responsibilities

• Greet guests with a warm and friendly demeanor as they arrive at the restaurant.
• Manage the seating of guests, considering reservation preferences and table availability.
• Receive and manage reservations via phone, email, or in-person, ensuring accurate booking information.
• Provide excellent customer service by assisting guests with inquiries, offering menu recommendations, and accommodating special requests.
• Maintain the cleanliness and tidiness of the waiting area and host stand.
• Keep informational materials, such as menus and promotional materials, readily available for guests.
• Develop a comprehensive understanding of the restaurant's menu, including all sushi dishes and other offerings.
• Be well-informed about ingredients, preparation methods, and potential allergens to assist guests effectively.
• Communicate with the service team to ensure a smooth flow of guests and efficient table turnover.
• Coordinate with the service team to ensure that each step of the sequence is followed efficiently
• Reach out to guests with reservation reminders before their scheduled visit.
• Follow up with guests after their dining experience to gather feedback and express gratitude for their patronage.
• Handle guest concerns or complaints with diplomacy and a customer-centric approach.
• Handle cash transactions for guest payments accurately and securely.
• Process credit card transactions and provide guests with receipts.
• Assist in maintaining the overall cleanliness and presentation of the dining area, ensuring it is welcoming and attractive.

Qualifications

• Customer Service Skills: Excellent interpersonal skills with a friendly and approachable attitude.
• Communication Skills: Strong verbal communication skills and ability to convey information clearly and courteously.
• Organizational Skills: Ability to manage reservations and guest flow effectively in a fast-paced environment.
• Problem-Solving: Quick thinking and ability to handle guest concerns calmly and efficiently.
• Multitasking: Capacity to handle multiple tasks and prioritize responsibilities effectively.
• Appearance: Presentable and professional appearance in adherence to the restaurant's dress code.
• Flexibility: Willingness to work evenings, weekends, and holidays based on restaurant needs.
• Previous Experience (preferred): Experience as a hostess or in a customer service role is desirable.