Restaurant Hostess

Eathos; Abu Dhabi; On-site; AED 48,000 - 72,000; Full time

Job summary

Eathos in Abu Dhabi is seeking a Restaurant Hostess to welcome guests, manage seating, and assist with reservations. You will ensure a smooth front-of-house flow, provide menu guidance, and maintain a welcoming dining area.

The role requires strong customer service, clear communication, and the ability to multitask in a fast-paced environment while upholding high presentation standards.

Qualifications

• Excellent interpersonal skills with a friendly and approachable demeanor.
• Clear verbal communication and courteous information delivery.
• Ability to manage reservations and guest flow in a fast-paced environment.
• Calm and efficient when handling guest concerns and requests.
• Strong multitasking and prioritization across front-of-house tasks.

Responsibilities

• Greet guests warmly on arrival and seat them appropriately.
• Manage seating with reservation preferences and table availability.
• Receive and coordinate reservations via phone, email, or in person.
• Assist guests with inquiries, recommendations, and special requests.
• Maintain waiting area and host stand cleanliness and presentation.
• Ensure menus and promotional materials are accessible to guests.
• Develop menu knowledge, including sushi and other offerings.
• Be informed about ingredients and allergens to assist guests.
• Coordinate with service team for smooth guest flow and turnover.
• Remind guests of reservations and collect feedback after dining.
• Address guest concerns with diplomacy and a customer-focused approach.
• Handle guest payments accurately, including cash and card transactions.

Skills

Customer service

Communication

Organizational skills

Problem solving

Multitasking

Appearance

Flexibility

Job description

As a Restaurant Hostess, you will be the first point of contact for our valued guests, providing a warm and welcoming atmosphere. Your friendly demeanor, excellent communication skills, and attention to detail will create a positive and memorable dining experience for our customers. You will be responsible for greeting and seating guests, managing reservations, and assisting with various front-of-house tasks to ensure efficient and smooth restaurant operations.

Responsibilities

• Greet guests with a warm and friendly demeanor as they arrive at the restaurant.
• Manage the seating of guests, considering reservation preferences and table availability.
• Receive and manage reservations via phone, email, or in-person, ensuring accurate booking information.
• Provide excellent customer service by assisting guests with inquiries, offering menu recommendations, and accommodating special requests.
• Maintain the cleanliness and tidiness of the waiting area and host stand.
• Keep informational materials, such as menus and promotional materials, readily available for guests.
• Develop a comprehensive understanding of the restaurant's menu, including all sushi dishes and other offerings.
• Be well-informed about ingredients, preparation methods, and potential allergens to assist guests effectively.
• Communicate with the service team to ensure a smooth flow of guests and efficient table turnover.
• Coordinate with the service team to ensure that each step of the sequence is followed efficiently
• Reach out to guests with reservation reminders before their scheduled visit.
• Follow up with guests after their dining experience to gather feedback and express gratitude for their patronage.
• Handle guest concerns or complaints with diplomacy and a customer-centric approach.
• Handle cash transactions for guest payments accurately and securely.
• Process credit card transactions and provide guests with receipts.
• Assist in maintaining the overall cleanliness and presentation of the dining area, ensuring it is welcoming and attractive.

Qualifications

• Customer Service Skills: Excellent interpersonal skills with a friendly and approachable attitude.
• Communication Skills: Strong verbal communication skills and ability to convey information clearly and courteously.
• Organizational Skills: Ability to manage reservations and guest flow effectively in a fast-paced environment.
• Problem-Solving: Quick thinking and ability to handle guest concerns calmly and efficiently.
• Multitasking: Capacity to handle multiple tasks and prioritize responsibilities effectively.
• Appearance: Presentable and professional appearance in adherence to the restaurant's dress code.
• Flexibility: Willingness to work evenings, weekends, and holidays based on restaurant needs.
• Previous Experience (preferred): Experience as a hostess or in a customer service role is desirable.