Host/ Hostess

DEAL Holdings; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

DEAL Holdings in Dubai is seeking a personable Host/Hostess to welcome guests, manage arrivals, and support the front-of-house flow in line with brand standards.

You will handle reservations and seating, communicate guest needs to the service team, and maintain a polished, guest-ready reception area. Fluency in English and a calm, professional manner are essential to deliver exceptional first impressions.

Qualifications

• 1–3 years of host/hostess or front-of-house experience.
• Strong communication and interpersonal skills.
• Experience with reservation systems is a plus.
• Calm, organised and professional under busy service.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Greet guests warmly on arrival and set a positive first impression.
• Manage reservations, walk-ins, and waitlists across channels.
• Assist with seating flow and table allocation in line with capacity.
• Communicate guest requests and notes to the service team.
• Escalate issues to the manager when needed.

Skills

English fluency

Customer service

Hospitality experience

Communication skills

Tools

Reservation systems

Job description

Role Overview

The Host / Hostess is responsible for welcoming guests on arrival, managing the immediate front-of-house guest flow, and ensuring a warm, polished, and well-organised first impression in line with the food & beverage Group standards. As one of the first points of contact in the venue, this role plays an important part in greeting guests, managing reservations and waitlists, supporting table allocation, and helping the service team maintain a smooth guest arrival experience.

The role combines guest interaction, reservations support, and operational coordination, with a strong focus on greeting, seating flow, communication, and professional presentation.

Key Responsibilities

Guest Welcome & First Impressions

• Welcome guests warmly and professionally on arrival and acknowledge departing guests courteously.
• Create a strong first impression that reflects the venue’s brand standards, energy, and service culture.
• Manage guest arrivals confidently during busy periods, maintaining calm, friendliness, and professionalism at all times.

Reservations & Seating Support

• Manage reservations, walk-ins, and waitlists accurately across approved booking channels and systems.
• Support table allocation and seating flow in line with floor capacity, booking priorities, and service readiness.
• Provide accurate wait time guidance to guests and update them professionally where delays or changes occur.
• Coordinate closely with managers and the service team to ensure smooth seating flow and balanced section management.

Guest Communication & Service Support

• Answer guest phone calls and basic enquiries in a clear, courteous, and helpful manner.
• Escort guests to their tables and present menus where required, ensuring a smooth handover to the service team.
• Communicate guest requests, preferences, special occasions, or seating needs clearly to the floor team.
• Escalate guest complaints, dissatisfaction, or operational issues promptly to the manager on duty.

Standards & Front Desk Presentation

• Maintain the host stand, entrance, and waiting area in a clean, organised, and guest-ready condition throughout service.
• Uphold grooming, punctuality, professionalism, and brand representation standards at all times.
• Ensure reservation records, guest notes, and front desk materials are accurate, organised, and handled appropriately.

KPIs & Success Metrics

• Quality of guest welcome and first impression.
• Accuracy and efficiency of reservations, waitlist handling, and table seating flow.
• Clear communication and coordination with service and management teams.
• Professionalism, grooming, and front desk presentation standards.

Candidate Requirements

• 1–3 years’ experience in a host / hostess, reception, guest-facing, or front-of-house role within hospitality, restaurant, café, or hotel environments.
• Strong communication and interpersonal skills with a warm and confident guest-facing manner.
• Experience using reservation platforms or booking systems is an advantage.
• Ability to remain calm, organised, and professional under pressure during busy service periods.
• Fluent in English; additional languages are an advantage.