Reservations Team Lead - Guest Service & Revenue Upsell

Sunset Hospitality Group; Dubai; Sur place; AED 67 000 - 100 000; Plein temps

Résumé du poste

Sunset Hospitality Group in Dubai is seeking a Reservation Supervisor to lead the reservation team, ensure compliance with procedures, and optimize guest experiences.

You will supervise reservation activities, review bookings and arrival reports, support guest service, and identify revenue opportunities through upselling. The ideal candidate will have strong English communication, organizational skills, and a proactive mindset with a focus on accuracy and guest satisfaction.

Qualifications

• Fluent in English with excellent communication interpersonal organizational management and planning skills.

Responsabilités

• Supervises reservation activities and ensures procedures are followed.
• Coordinates the reservation team; reviews bookings and arrival reports; supports guest service and upsells revenue opportunities.

Connaissances

English fluency

Communication skills

Interpersonal skills

Organizational skills

Planning skills

Description du poste

Sunset Hospitality Group in Dubai is seeking a Reservation Supervisor to lead the reservation team, ensure compliance with procedures, and optimize guest experiences.

You will supervise reservation activities, review bookings and arrival reports, support guest service, and identify revenue opportunities through upselling. The ideal candidate will have strong English communication, organizational skills, and a proactive mindset with a focus on accuracy and guest satisfaction.