Reservations Team Lead – Guest Service & Upselling

Sunset Hospitality Group; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Sunset Hospitality Group (SHG) seeks a reservations-focused professional to supervise reservation activities and ensure compliance with procedures. The role coordinates the reservations team, reviews bookings and arrival reports, and supports guest service while identifying revenue opportunities through upselling.

Fluency in English and strong communication, organization, and planning skills are essential to succeed in this hospitality-driven environment with SHG’s diverse portfolio of

Qualifications

• Must be fluent in English with excellent communication and interpersonal abilities.
• Strong organizational and planning capabilities to manage reservation activities.

Responsibilities

• Supervises reservation activities and ensures procedures and processes are followed.
• Coordinates the reservation team, reviews bookings and arrival reports.
• Supports guest service and identifies revenue opportunities through upselling.

Skills

Fluent English

Communication skills

Interpersonal skills

Organizational skills

Planning skills

Job description

Sunset Hospitality Group (SHG) seeks a reservations-focused professional to supervise reservation activities and ensure compliance with procedures. The role coordinates the reservations team, reviews bookings and arrival reports, and supports guest service while identifying revenue opportunities through upselling.

Fluency in English and strong communication, organization, and planning skills are essential to succeed in this hospitality-driven environment with SHG’s diverse portfolio of