Reservations Officer

IN; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

IN is hiring a full-time Reservations Officer located in Abu Dhabi Emirate, United Arab Emirates. The role involves managing booking inquiries, reservations systems, and providing excellent service to customers.

The ideal candidate will have a Bachelor's degree in Hospitality, good communication skills, and experience in customer service. Native Arabic speakers are encouraged to apply, and fresh graduates are welcome.

Qualifications

• Experience in reservations and booking systems is an advantage.
• Knowledge of airline ticketing is preferred.
• Native Arabic speaker is required.

Responsibilities

• Handle booking inquiries and manage reservations systems.
• Assist customers with travel details and process airline ticketing requests.
• Ensure high-quality service delivery.

Skills

Customer service

Communication skills

Sales skills

Attention to detail

Education

Bachelor's degree in Hospitality or related field

Job description

This is a full-time on‑site Reservations Officer role based in Abu Dhabi Emirate, United Arab Emirates.

• The Reservations Officer will handle booking inquiries, manage reservations systems, assist customers with travel details, process airline ticketing requests, and ensure high‑quality service delivery.
• Additional responsibilities include coordinating with team members and supporting marketing/sales‑related activities to meet customer needs effectively.
• Experience in reservations and booking systems is an advantage.
• Good customer service and communication skills.
• Sales skills and the ability to upsell services.
• Knowledge of airline ticketing is preferred.
• Able to work in a fast‑paced environment with attention to detail.
• Travel and hospitality experience is a plus.
• Bachelor's degree in Hospitality, Tourism, or a related field is preferred.
• Fresh graduates are encouraged to apply.
• Native Arabic speaker is required.