Reservations Manager

AccorHotel; Ras Al Khaimah; On-site; AED 134,000 - 223,000; Full time

Job summary

AccorHotel in Ras al-Khaimah is seeking a Reservation Department Supervisor to manage daily operations, elevate guest data accuracy, and optimize rate and payment processes. You will oversee staff, coordinate training, and ensure seamless communication about policy changes across the team.

The role emphasizes leadership, excellent English communication, and the ability to supervise tasks while upholding hotel standards and reliability.

Qualifications

• Experience in hotel reservations operations.
• Strong communication and leadership abilities.
• Proficient in hotel computer systems and guest data handling.

Responsibilities

• Manage staff and ensure smooth day-to-day activities for the reservation department, maintaining guest details, rates and payment methods.
• Supervise training by team leaders and update staff on changes within the hotel and company.
• Spot-check reservations from the previous day and monitor VIP arrivals to ensure service quality.

Skills

Staff supervision

English proficiency

Job description

MAIN DUTIES AND RESPONSIBILITIES

• Managing staff and ensuring smooth day to day activities for reservation department Ensuring that quality of reservation is maintained in terms of guest details rates payment methods etc Planning and using efficient organizational skills to run the daily operation Supervising on-the-job and weekly training held by team leader for all staff To keep reservations staff informed on all changes or developments within the hotel and the company To spot-Check reservations made the previous day and Check all VIP arrivals Training developing and motivating staff to increase productivity To keep department informed of all changes in the customer profile rates strategies promotions and specials Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations Having a full working knowledge and ability to supervise train correct and demonstrate all duties and tasks in assigned place of work accordingly to the standards as set Assisting to Revenue Manager Director of Revenue for preparing necessary reports documents duty roster and for other tasks might be required by management Understands and utilizes a consistent approach to selling in order to support the sales team Ensures a sales attitude is adopted Ensures and maintains the security of information relating to customers and personnel in the hotel Complies with all company policies and procedures relating to guest services and all systems Computer literate with excellent written and oral proficiency Sound knowledge of English language Tactful and patient Able to communicate clearly and willing to help others Flexible and diplomatic when dealing with demanding and unreasonable guests Carry out any other reasonable task which may not be stated here as requested Assist in Task Force Teams for new openings

HOW CAN YOU SUCCEED IN THIS ROLE?

• SINCERITY AND TRANSPARENCY Be proactive and use good judgement when dealing with challenging situations Act with professionalism and integrity Be transparent in your motives, methods and expected results Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division Conduct business honestly & & fairly Keep sensitive information confidential
• RELIABILITY AND LOYALTY Follow through on commitments Work well both autonomously and within a team Display a positive, approachable attitude Spend time getting to know your fellow employees and our guests Support each other; we all work within the same hotel and company
• EXCELENCE IN HOSPITALITY Committed to quality Committed to exceptional financial results Be responsible for the bottom line Committed to the Rixos Policies & procedures Guide
• STRONG QUALITY MANAGEMENT AND INNOVATION CONCEPTS Be committed to exceeding expectations Never settle for the status quo or mediocre work Continuously search for areas of improvement Provide positive, constructive feedback