Reservations Manager

ENNISMORE; Ras Al Khaimah; On-site; AED 201,000 - 335,000; Full time

Job summary

Rixos Ras Al Khaimah seeks an experienced Reservations Manager to lead the reservations department in a luxury hotel setting. You will manage staff, ensure accurate guest details, rates and payments, and coordinate with Revenue on reports and rostering.

The role requires at least one year in a similar five-star environment, flexibility with hours, and a keen eye for detail. Strong English and discretion are essential.

Qualifications

• Minimum one year experience in the same position within a 5-star hotel.
• Willingness to work flexible hours, including weekends and holidays as required by hotel operations.
• Strong attention to detail, problem solving, and discretion with sensitive information.

Responsibilities

• Manage reservations staff and day-to-day operations to ensure smooth service.
• Ensure quality reservations: guest details, rates, payment methods, etc.
• Train, motivate and monitor staff; implement changes and keep the team informed.
• Coordinate with Revenue for reports, duty rosters and related tasks as needed.
• Maintain brand standards, confidentiality, and professional guest communication.

Skills

Reservation management

Team leadership

Sales oriented

Guest service

Job description

Company Description

Established in 2000 in Turkey Rixos pioneers the ALL Inclusive ALL Exclusive concept inviting guests to discover a world of possibilities with luxurious stays inclusive of culinary delights from around the globe live entertainment daily sports and fitness activities sensorial spa and wellness journeys and fun-filled kids and teens activities Each Rixos property presents a unique experience inspired by local culture global influences and our Turkish heritage all within a setting of unparalleled luxury

MAIN DUTIES AND RESPONSIBILITIES

Managing staff and ensuring smooth day to day activities for reservation departmentEnsuring that quality of reservation is maintained in terms of guest details rates payment methods etc Planning and using efficient organizational skills to run the daily operation Supervising on-the-job and weekly training held by team leader for all staff To keep reservations staff informed on all changes or developments within the hotel and the company To spot-Check reservations made the previous day and Check all VIP arrivalsTraining developing and motivating staff to increase productivity To keep department informed of all changes in the customer profile rates strategies promotions and specials Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations Having a full working knowledge and ability to supervise train correct and demonstrate all duties and tasks in assigned place of work accordingly to the standards as set Assisting to Revenue Manager Director of Revenue for preparing necessary reports documents duty roster and for other tasks might be required by management Understands and utilizes a consistent approach to selling in order to support the sales team Ensures a sales attitude is adoptedEnsures and maintains the security of information relating to customers and personnel in the hotel Complies with all company policies and procedures relating to guest services and all systems Computer literate with excellent written and oral proficiencySound knowledge of English languageTactful and patient Able to communicate clearly and willing to help others Flexible and diplomatic when dealing with demanding and unreasonable guestsCarry out any other reasonable task which may not be stated here as requested Assist in Task Force Teams for new openings

HOW CAN YOU SUCCEED IN THIS ROLE

SINCERITY AND TRANSPARENCYBe proactive and use good judgement when dealing with challenging situationsAct with professionalism and integrityBe transparent in your motives methods and expected resultsOwn mistakes and share your knowledge to prevent a repetition of the same error within your department or divisionConduct business honestly amp fairlyKeep sensitive information confidential

RELIABILITY AND LOYALTY

Follow through on commitmentsWork well both autonomously and within a teamDisplay a positive approachable attitudeSpend time getting to know your fellow employees and our guestsSupport each other we all work within the same hotel and company

EXCELENCE IN HOSPITALITY

Committed to qualityCommitted to exceptional financial resultsBe responsible for the bottom lineCommitted to the Rixos Policies amp procedures GuideSTRONG QUALITY MANAGEMENT AND INNOVATION CONCEPTSBe committed to exceeding expectationsNever settle for the status quo or mediocre workContinuously search for areas of improvementProvide positive constructive feedback

Requirements

Minimum one year experience with the same position in a 5 star hotelWillingness to work flexible hours, including weekends, public holidays, and peak operational periods, as required by hotel operations.Ability to work in a fast-paced, guest-centric luxury environment while maintaining professionalism and service excellence.Strong attention to detail, problem-solving skills, and the ability to handle sensitive situations with discretion and confidence.Commitment to upholding brand standards, hotel policies, and applicable health, safety, and quality requirements.Collaborative mindset with the ability to work effectively across departments to enhance the overall guest experience.