Reservations Manager

PlaceUp; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

PlaceUp in Dubai is seeking a Reservations Manager - Holiday Homes to lead the reservations team and oversee the full booking process across all channels. You will directly handle VIP guest reservations and optimize booking workflows.

We value hands-on leadership, proactive problem solving, and a guest-first approach. The role combines team management with direct reservation handling to ensure seamless guest experiences and revenue optimization.

Qualifications

• Experience leading a reservations or guest services team, ideally in hospitality.
• At least 2 years of supervisory or team-leadership experience.
• Strong organizational, time-management and problem-solving skills.

Responsibilities

• Lead, train and manage the reservations team to ensure smooth daily operations.
• Create team schedules and assign tasks to maintain coverage and efficiency.
• Manage property listings and booking calendars across multiple platforms.
• Handle reservations directly, with a focus on VIP guests and special requests.
• Maintain high guest satisfaction through professional, friendly communication.
• Monitor and improve booking accuracy, performance and service standards.
• Collaborate with operations, housekeeping and marketing for seamless guest experiences.
• Analyze booking trends and occupancy data to suggest revenue improvements.

Skills

Team leadership

VIP guest handling

Booking platforms

Communication skills

Multi-channel bookings

Problem solving

Tools

Airbnb

Booking.com

Channel managers

Calendars

Job description

Job Description:

Job Overview

We are seeking a Reservations Manager - Holiday Homes to lead our reservations team and oversee the full booking process across all channels. The ideal candidate will be experienced in managing teams, confident in making decisions, and proactive in handling both daily operations and high-profile guest interactions. This is a hands‑on role that combines team leadership with direct reservation handling, especially for VIP clients.

Key Responsibilities

• Lead, train, and manage the reservations team to ensure smooth daily operations.
• Create team schedules, shift rotations, and task assignments to maintain coverage and efficiency.
• Manage property listings and booking calendars across multiple platforms (Airbnb, Booking.com, internal systems, etc.).
• Handle reservations directly, with a focus on VIP guests and special requests.
• Ensure a high level of guest satisfaction through professional, friendly, and solution-oriented communication.
• Monitor and improve team performance, booking accuracy, and customer service standards.
• Collaborate with other departments (operations, housekeeping, marketing) to ensure seamless guest experiences.
• Analyze booking trends, occupancy data, and suggest improvements for revenue optimization.

Requirements

• Proven experience in a reservations or guest services role, ideally in the holiday homes, hospitality, or property rental industry.
• At least 2 years of experience in leading or supervising a team.
• Strong organizational and time‑management skills.
• Ability to work independently, take initiative, and solve problems effectively.
• Confident, optimistic, and friendly demeanor with a guest‑first mindset.
• Excellent communication skills (spoken and written).
• Tech‑savvy and familiar with booking platforms, calendars, and channel managers.

Requirements: